Ada experienced a critical incident on September 10, 2025 affecting Voice, lasting 45m. The incident has been resolved; the full update timeline is below.
Affected components
Voice
Update timeline
- investigating Sep 10, 2025, 04:57 PM UTC
We’re investigating reports of users of our voice channel being unable to reach an AI Agent. Voice users may have issues connecting to AI Agent . Our engineers are working on it.
- identified Sep 10, 2025, 04:58 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 10, 2025, 05:12 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Sep 10, 2025, 05:17 PM UTC
We are continuing to work on a fix for this issue.
- resolved Sep 10, 2025, 05:42 PM UTC
This incident has been resolved.