Ada incident

Investigating issues with AI Agent Coaching Adherence

Minor Resolved View vendor source →

Ada experienced a minor incident on September 19, 2025 affecting Chat, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Sep 19, 2025, 04:52 PM UTC
Resolved
Sep 19, 2025, 05:07 PM UTC
Duration
14m
Detected by Pingoru
Sep 19, 2025, 04:52 PM UTC

Affected components

Chat

Update timeline

  1. identified Sep 19, 2025, 04:52 PM UTC

    Some AI Agents are experiencing issues retrieving coaching. This is affecting some chatters interacting with Ada AI Agents. We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.

  2. monitoring Sep 19, 2025, 04:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 19, 2025, 05:07 PM UTC

    This incident has been resolved.