Ada incident

General latency in chat conversations

Minor Resolved View vendor source →

Ada experienced a minor incident on September 23, 2025 affecting Social Messaging and Chat, lasting 54m. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2025, 04:04 PM UTC
Resolved
Sep 23, 2025, 04:58 PM UTC
Duration
54m
Detected by Pingoru
Sep 23, 2025, 04:04 PM UTC

Affected components

Social MessagingChat

Update timeline

  1. investigating Sep 23, 2025, 04:04 PM UTC

    Issue: Chatters may experience latency in their interactions with Ada bots. This includes sending and receiving messages and ui elements such as the typing indicator. Who is affected: issue could affect all chatters.

  2. identified Sep 23, 2025, 04:15 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 23, 2025, 04:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 23, 2025, 04:58 PM UTC

    This incident has been resolved.