Ada incident

Agent messages containing links do not always reach end user.

Minor Resolved View vendor source →

Ada experienced a minor incident on September 30, 2025 affecting Agent Handoffs, lasting 2h 24m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2025, 06:17 PM UTC
Resolved
Sep 30, 2025, 08:42 PM UTC
Duration
2h 24m
Detected by Pingoru
Sep 30, 2025, 06:17 PM UTC

Affected components

Agent Handoffs

Update timeline

  1. investigating Sep 30, 2025, 06:17 PM UTC

    We are investigating reports of some agent messages containing links not always reaching chatters. Some instances see all links fail while others may only see some links not reach end users.

  2. investigating Sep 30, 2025, 06:56 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 30, 2025, 07:54 PM UTC

    We are continuing to investigate this issue.

  4. identified Sep 30, 2025, 08:28 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Sep 30, 2025, 08:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Sep 30, 2025, 08:42 PM UTC

    This incident has been resolved.