Ada experienced a minor incident on April 7, 2026 affecting Data & Analytics, lasting 6h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 07, 2026, 03:57 PM UTC
We are currently investigating delays affecting conversation view and article syncing in our US production environment. Reports and API analytics are operational and unaffected. Our team is actively working to identify and resolve the cause. We will provide another update shortly.
- monitoring Apr 07, 2026, 04:36 PM UTC
We have identified the cause of the delays affecting conversation view and article syncing in our US production environment. Data is currently processing through a backlog and will catch up automatically. We have confirmed that no data has been lost. Reports and API analytics remain operational and unaffected. We will provide updates as the backlog clears.
- monitoring Apr 07, 2026, 06:21 PM UTC
We are continuing to monitor for any further issues.
- monitoring Apr 07, 2026, 07:01 PM UTC
We are continuing to monitor for any further issues.
- monitoring Apr 07, 2026, 07:47 PM UTC
We are continuing to monitor for any further issues.
- monitoring Apr 07, 2026, 08:17 PM UTC
We are continuing to monitor for any further issues.
- monitoring Apr 07, 2026, 09:00 PM UTC
We are continuing to monitor for any further issues.
- monitoring Apr 07, 2026, 09:49 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 07, 2026, 10:57 PM UTC
This incident has been resolved.