ActivTrak incident

Elevated error rates

Minor Resolved View vendor source →

ActivTrak experienced a minor incident on September 24, 2024 affecting Web Application and API / ActivConnect and 1 more component, lasting 2h 9m. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2024, 03:47 PM UTC
Resolved
Sep 24, 2024, 05:57 PM UTC
Duration
2h 9m
Detected by Pingoru
Sep 24, 2024, 03:47 PM UTC

Affected components

Web ApplicationAPI / ActivConnectData IngestionEmail Subscriptions

Update timeline

  1. investigating Sep 24, 2024, 03:47 PM UTC

    We're experiencing an elevated level of application errors and are currently looking into the issue. Customers may see delays with certain reports.

  2. identified Sep 24, 2024, 03:58 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 24, 2024, 04:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 24, 2024, 05:57 PM UTC

    This incident has been resolved.