ActivTrak incident

Insights reports displaying "Trouble loading data"

Minor Resolved View vendor source →

ActivTrak experienced a minor incident on November 11, 2024 affecting Web Application, lasting 2h 59m. The incident has been resolved; the full update timeline is below.

Started
Nov 11, 2024, 03:54 PM UTC
Resolved
Nov 11, 2024, 06:54 PM UTC
Duration
2h 59m
Detected by Pingoru
Nov 11, 2024, 03:54 PM UTC

Affected components

Web Application

Update timeline

  1. investigating Nov 11, 2024, 03:54 PM UTC

    We are currently investigating this issue.

  2. identified Nov 11, 2024, 04:35 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Nov 11, 2024, 05:13 PM UTC

    Our engineering team has identified the issue and continue to work on a fix. We estimate a resolution within the hour. We'll provide further updates as we make progress.

  4. monitoring Nov 11, 2024, 05:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 11, 2024, 06:54 PM UTC

    This incident has been resolved.