ActivTrak incident

Incorrect 'Action Required' email sent to some customers

Notice Resolved View vendor source →

ActivTrak experienced a notice incident on May 3, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 03, 2025, 05:29 PM UTC
Resolved
May 02, 2025, 11:00 PM UTC
Duration
—
Detected by Pingoru
May 03, 2025, 05:29 PM UTC

Update timeline

  1. resolved May 03, 2025, 05:29 PM UTC

    Due to recent updates to the backend services that power our third-party integrations, we have incorrectly sent emails indicating 'Action Required' for your ActivTrak Integrations. These emails could specify Outlook, Google Calendar, AzureAD, or HRIS. These were sent in error and should not require further action. There has been no loss of data due to this error, and it will resolve to a healthy state shortly. Please note that over the past month, customers using our Azure AD and Google Calendar integrations have been prompted to update their integrations. If you have not completed this step, please validate your configuration by accessing the ActivTrak application and browsing to 'API & Integrations -> Integrate' and verifying there are no issues. If you see any errors, help is available in our Knowledge Base (https://support.activtrak.com/hc/en-us/categories/360001876271-Integrations-API) or at [email protected]