ActiveTrail incident

Important Notice: Difficulties to open a new account - Resolved

Major Resolved View vendor source →

ActiveTrail experienced a major incident on January 31, 2024 affecting New account registrations, lasting 38m. The incident has been resolved; the full update timeline is below.

Started
Jan 31, 2024, 12:22 PM UTC
Resolved
Jan 31, 2024, 01:01 PM UTC
Duration
38m
Detected by Pingoru
Jan 31, 2024, 12:22 PM UTC

Affected components

New account registrations

Update timeline

  1. investigating Jan 31, 2024, 12:22 PM UTC

    There are currently some issues with new account registrations. We are working to resolve this as soon as possible.

  2. investigating Jan 31, 2024, 12:25 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jan 31, 2024, 01:01 PM UTC

    Please be advised that the issue has been resolved. You can open a new account with no issues Thank you