ActiveTrail incident

Important Notice: SMS Campaign Delivery Issue with one of the Cellular providers

Major Resolved View vendor source →

ActiveTrail experienced a major incident on February 29, 2024 affecting Deliverability and Test SMS and 1 more component, lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Feb 29, 2024, 10:35 AM UTC
Resolved
Feb 29, 2024, 11:07 AM UTC
Duration
31m
Detected by Pingoru
Feb 29, 2024, 10:35 AM UTC

Affected components

DeliverabilityTest SMSOTP

Update timeline

  1. investigating Feb 29, 2024, 10:35 AM UTC

    Dear Client, We've identified an outage in SMS campaign delivery with on of the cellular providers. They are actively working to resolve the issue as soon as possible. We apologize for any inconvenience and will keep you updated on our progress. Best Regards, ActiveTrail Team

  2. resolved Feb 29, 2024, 11:07 AM UTC

    The issue has been resolved by the cellular provider. All SMS are sent without any issues.