ActiveTrail incident

Temporary Delays in Emails Delivery - RESOLVED

Major Resolved View vendor source →

ActiveTrail experienced a major incident on February 29, 2024 affecting Email sending rate and Reports Statistics and 1 more component, lasting 4h 17m. The incident has been resolved; the full update timeline is below.

Started
Feb 29, 2024, 10:05 AM UTC
Resolved
Feb 29, 2024, 02:23 PM UTC
Duration
4h 17m
Detected by Pingoru
Feb 29, 2024, 10:05 AM UTC

Affected components

Email sending rateReports StatisticsTest Emails

Update timeline

  1. investigating Feb 29, 2024, 10:05 AM UTC

    Dear Client, We're currently experiencing email delivery delays. This means that emails are being sent but at a slow rate. Our team is continuously working to resolve this issue swiftly. We apologize for any inconvenience and will keep you updated. Best Regards, ActiveTrail team.

  2. resolved Feb 29, 2024, 02:23 PM UTC

    Please be advised that the issue has been identified and resolved. Emails are being sent in a normal pace at the moment. We will keep monitoring. Thank you for the patience.