ActiveTrail incident

Important Notice: SMS Campaign Delivery Issue - One of the cellular providers- RESOLVED

Major Resolved View vendor source →

ActiveTrail experienced a major incident on March 7, 2024 affecting Deliverability and Test SMS and 1 more component, lasting 1h 12m. The incident has been resolved; the full update timeline is below.

Started
Mar 07, 2024, 06:12 AM UTC
Resolved
Mar 07, 2024, 07:25 AM UTC
Duration
1h 12m
Detected by Pingoru
Mar 07, 2024, 06:12 AM UTC

Affected components

DeliverabilityTest SMSOTP

Update timeline

  1. investigating Mar 07, 2024, 06:12 AM UTC

    Dear Client, We're experiencing an outage in SMS campaign delivery on one of the cellular providers, some of the messages might not be delivered. We apologize for any inconvenience and will keep you updated on the issue. Best Regards, ActiveTrail Team

  2. resolved Mar 07, 2024, 07:25 AM UTC

    Please be the advised that the issue has been resolved by the cellular provider. Thank you