ActiveTrail incident

Important Notice: General slowness in account's operations -RESOLVED

Major Resolved View vendor source →

ActiveTrail experienced a major incident on April 4, 2024 affecting Login and Performance and 1 more component, lasting 2h 51m. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2024, 07:27 AM UTC
Resolved
Apr 04, 2024, 10:19 AM UTC
Duration
2h 51m
Detected by Pingoru
Apr 04, 2024, 07:27 AM UTC

Affected components

LoginPerformanceGeneral

Update timeline

  1. investigating Apr 04, 2024, 07:27 AM UTC

    Dear clients, Some of the clients might experience general slowness with their accounts. We are further investigating this issue

  2. resolved Apr 04, 2024, 10:19 AM UTC

    Dear clients, Please be advised that the issue has been fully resolved by the tech team. We will keep monitoring to ensure that everything works properly. Thank you for your patience. ActiveTrail Team