ActiveTrail incident

Important Notice: Some Clients May Experience Temporary Delays in Emails Delivery - RESOLVED

Major Resolved View vendor source →

ActiveTrail experienced a major incident on May 23, 2024 affecting Email sending rate, lasting 2h 54m. The incident has been resolved; the full update timeline is below.

Started
May 23, 2024, 11:02 AM UTC
Resolved
May 23, 2024, 01:57 PM UTC
Duration
2h 54m
Detected by Pingoru
May 23, 2024, 11:02 AM UTC

Affected components

Email sending rate

Update timeline

  1. investigating May 23, 2024, 11:02 AM UTC

    Dear Client, We're currently experiencing some email delivery delays. This means that emails are being sent but at a slow rate. Our team is continuously working to resolve this issue swiftly. We apologize for any inconvenience and will keep you updated. Best Regards, ActiveTrail team.

  2. resolved May 23, 2024, 01:57 PM UTC

    Dear client, The issue has been resolved and the emails are now being sent at a normal pace. Thank you for your patience.