ActiveTrail incident

RESOLVED - Issue with One time password verification, the code isn't being sent

Critical Resolved View vendor source →

ActiveTrail experienced a critical incident on September 8, 2024 affecting Login and OTP, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Sep 08, 2024, 07:11 AM UTC
Resolved
Sep 08, 2024, 07:27 AM UTC
Duration
16m
Detected by Pingoru
Sep 08, 2024, 07:11 AM UTC

Affected components

LoginOTP

Update timeline

  1. investigating Sep 08, 2024, 07:11 AM UTC

    Issue with One time password verification, the code isn't being sent *please contact support to remove OTP if you fail to login

  2. investigating Sep 08, 2024, 07:14 AM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 08, 2024, 07:27 AM UTC

    This incident has been resolved