ActiveTrail incident

Important Notice: General System Outage - RESOLVED

Critical Resolved View vendor source →

ActiveTrail experienced a critical incident on September 20, 2024 affecting Email sending rate and Performance and 1 more component, lasting 2h 1m. The incident has been resolved; the full update timeline is below.

Started
Sep 20, 2024, 07:44 PM UTC
Resolved
Sep 20, 2024, 09:45 PM UTC
Duration
2h 1m
Detected by Pingoru
Sep 20, 2024, 07:44 PM UTC

Affected components

Email sending ratePerformanceLoginDelivirabilityLoginDeliverabilityPerformancePerformancePerformancePerformance

Update timeline

  1. investigating Sep 20, 2024, 07:44 PM UTC

    Dear clients, The system is currently unavailable. We are investigating.

  2. investigating Sep 20, 2024, 07:46 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 20, 2024, 07:47 PM UTC

    We are continuing to investigate this issue.

  4. resolved Sep 20, 2024, 09:45 PM UTC

    The issue has been resolved. Everything is back up and operational.