ActiveTrail incident

Important Notice: General System Outage - RESOLVED

Critical Resolved View vendor source →

ActiveTrail experienced a critical incident on September 23, 2024 affecting Email sending rate and Performance and 1 more component, lasting 4h 10m. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2024, 05:33 PM UTC
Resolved
Sep 23, 2024, 09:43 PM UTC
Duration
4h 10m
Detected by Pingoru
Sep 23, 2024, 05:33 PM UTC

Affected components

Email sending ratePerformanceLoginDelivirabilityLoginDeliverabilityPerformancePerformancePerformancePerformance

Update timeline

  1. investigating Sep 23, 2024, 05:33 PM UTC

    Dear clients, The system is currently unavailable. We are investigating.

  2. monitoring Sep 23, 2024, 06:34 PM UTC

    Dear clients, A fix was applied and currently the system is back up and operational. We are still monitoring to make sure its remains stable. Thank you

  3. resolved Sep 23, 2024, 09:43 PM UTC

    Dear customers, The issue has been fully resolved. Thank you