ActiveTrail incident

Important Notice: One time password verification code isn't being sent - RESOLVED

Critical Resolved View vendor source →

ActiveTrail experienced a critical incident on September 29, 2024 affecting OTP, lasting 52m. The incident has been resolved; the full update timeline is below.

Started
Sep 29, 2024, 11:00 AM UTC
Resolved
Sep 29, 2024, 11:53 AM UTC
Duration
52m
Detected by Pingoru
Sep 29, 2024, 11:00 AM UTC

Affected components

OTP

Update timeline

  1. investigating Sep 29, 2024, 11:00 AM UTC

    Dear clients, We are currently investigating this issue. Please contact support for temporary disabling of this verification method. Thank you

  2. resolved Sep 29, 2024, 11:53 AM UTC

    Dear clients, The issue has been resolved by the cellular provider. Thanks