ActiveProspect Outage History
ActiveProspect is up right nowPingoru has recorded 50 incidents for ActiveProspect: 16 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 0 of 720 (0%) |
| May 2026 | 3 | 13 of 744 (2%) |
| June 2026 | 3 | 0 of 720 (0%) |
| July 2026 | 1 | 23 of 744 (3%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 545 (0%) |
Incidents, newest first
Minor July 20, 2026 Seller Directory application errors 23h 25m TrustedForm Application
Started Jul 20, 2026, 10:42 PM UTC· resolved Jul 21, 2026, 10:08 PM UTC
- investigating Jul 20, 2026, 10:42 PM UTC
We are aware of an issue affecting some Seller Directory applications submitted for recently verified domains. Applicants whose domains were verified recently may experience errors or delays when submitting or progressing through the application process. Applications for domains verified prior to Wed, July 15, are not affected, and no submitted data has been lost. We have identified the cause and are working on a fix.
- resolved Jul 21, 2026, 10:08 PM UTC
Resolved — Joining the Seller Directory is now working normally for recently verified domains. During the incident, customers whose domains were verified on or after Wed, July 15 may have been temporarily unable to join. If you were affected, you can now join as expected. We apologize for the inconvenience.
Minor June 9, 2026 TrustedForm Certify Consent Language Collection Issue –
Started Jun 09, 2026, 06:00 PM UTC· resolved Jun 09, 2026, 06:00 PM UTC
- resolved Jun 11, 2026, 03:30 PM UTC
We identified an issue affecting consent language collection for a customer using the TrustedForm Certify SDK. Changes deployed on June 9 were found to be incompatible with that customer's website configuration, causing consent language to not be collected properly in certain browsers. The issue was reported on June 10 and was investigated immediately. The affected changes were rolled back shortly thereafter, and the rollback resolved the issue. We continue to monitor the service and have confirmed that consent language collection is functioning normally following the rollback. We apologize for the inconvenience and appreciate the customer's assistance in identifying the issue.
Minor June 9, 2026 ActiveProspect Application Access Issue –
Started Jun 09, 2026, 01:00 PM UTC· resolved Jun 09, 2026, 01:00 PM UTC
- resolved Jun 09, 2026, 02:21 PM UTC
At 8:15am today, users experienced issues accessing the ActiveProspect application due to an application configuration error. An update caused an unintended redirect loop on the ActiveProspect application, preventing users from successfully accessing the platform. The issue was identified and corrected, and service has been fully restored. Throughout the incident, core ActiveProspect services continued to operate normally. No data was lost, and lead processing, certificate issuing, and other backend services remained unaffected. We apologize for the disruption and appreciate your patience while we worked to resolve the issue.
Minor June 3, 2026 Certificates unable to capture consent language –
Started Jun 03, 2026, 01:30 PM UTC· resolved Jun 03, 2026, 01:30 PM UTC
- resolved Jun 05, 2026, 03:17 PM UTC
We identified an issue related to an update deployed to TrustedForm Certify on June 3 at approximately 8:30 AM CT. The update introduced behavior that caused TrustedForm assets to be blocked on some websites with restrictive Content Security Policies (CSPs). As a result, certificates created on those websites during the affected period may not have captured consent language correctly, which could have caused downstream verification requests to fail. The update was rolled back on June 4 at approximately 1:00 PM CT, and newly created certificates are no longer affected by this issue. It is important to note that TrustedForm certification has always required all necessary web assets to be accessible to TrustedForm resources. Implementations that restrict TrustedForm through CSP or other security controls may result in certificates with incomplete data and unexpected verification outcomes. To ensure proper operation, publishers using a CSP should review their configuration and verify that it complies with our implementation guidance: https://support.activeprospect.com/hc/en-us/articles/45013581545364-Getting-Started-with-Certifying-Leads-on-Sites-Using-a-Content-Security-Policy-CSP
Major May 15, 2026 TrustedForm partial outage 12h 54m
Started May 15, 2026, 07:30 AM UTC· resolved May 15, 2026, 08:25 PM UTC
- resolved May 15, 2026, 08:37 PM UTC
During the deployment of a new application version at 1:40 PM CT, we observed a significant increase in connection errors and latency across the application. TrustedForm Certify experienced a partial outage from 1:42 PM CT until 1:48 PM CT. At this time our findings did not uncover impact to certifications submitted during this time. TrustedForm API was down from 2:06 to 2:25 PM CST The team is continuing to investigate the root cause. Additional updates will be shared as more information becomes available.
Minor May 11, 2026 TrustedForm Session Replay Loading Issue –
Started May 11, 2026, 01:30 PM UTC· resolved May 11, 2026, 01:30 PM UTC
- resolved May 11, 2026, 09:11 PM UTC
We identified an issue in TrustedForm related to recent changes that were not compatible with certain Content Security Policies (CSPs). As a result, session replays generated during the impact window may not contain snapshots and may display the message: “This replay could not be loaded” The affected changes were deployed at approximately 8:20 AM CT and rolled back at 1:49 PM CT. The issue has been resolved, and new session replays are functioning normally. However, session replays and snapshots impacted during the incident window could not be recovered. We apologize for the disruption and appreciate your patience while we worked to resolve the issue.
Notice May 6, 2026 TrustedForm API Latency –
Started May 06, 2026, 05:30 PM UTC· resolved May 06, 2026, 05:30 PM UTC
- resolved May 06, 2026, 08:41 PM UTC
Today between 12:26 PM and 12:45 PM CT, TrustedForm experienced elevated latency on its API. During this time, some customers may have encountered 500 errors or longer-than-normal response times. The issue has been resolved and performance has returned to normal. We will continue to monitor the system.
Notice February 11, 2026 Experian Add-On Authentication Errors 1h 29m LeadConduit
Started Feb 11, 2026, 03:01 PM UTC· resolved Feb 11, 2026, 04:31 PM UTC
- investigating Feb 11, 2026, 03:01 PM UTC
We are currently investigating an issue affecting LeadConduit customers using the Experian add-on. At this time, all leads processed through the Experian integration are returning an “Invalid or Expired Credentials” error. This behavior is occurring across all requests and is not isolated to individual customer configurations. Our team is actively working with Experian to determine the root cause of the issue and identify a resolution. We will provide updates as soon as more information becomes available. Thank you for your patience while we work to resolve this issue. — ActiveProspect Engineering Team
- monitoring Feb 11, 2026, 03:51 PM UTC
The issue affecting LeadConduit customers using the Experian add-on has been resolved, and the add-on is now processing leads successfully. We’ll continue to monitor the integration closely to ensure continued stability and will provide another update if anything changes. Thank you for your patience. — ActiveProspect Engineering Team
- resolved Feb 11, 2026, 04:31 PM UTC
This incident has been resolved.
Notice January 26, 2026 LeadsBridge - TikTok Lead Ads disruptions 21h LeadsBridge
Started Jan 26, 2026, 10:59 AM UTC· resolved Jan 27, 2026, 08:00 AM UTC
- investigating Jan 26, 2026, 10:59 AM UTC
We are investigating an issue affecting the TikTok Lead Generation integration. Our initial findings indicate a potential TikTok API outage. This issue is impacting the bridge editor and may also be impacting lead synchronization. We are actively monitoring the situation and will provide updates as more information becomes available.
- identified Jan 26, 2026, 11:28 AM UTC
We have identified the TikTok API responsible for the issue. This API is currently returning errors, which is impacting lead synchronization. We continue to monitor the situation and will share further updates as they become available.
- monitoring Jan 26, 2026, 04:52 PM UTC
The outage affecting the TikTok Lead Generation API has been resolved. The API is no longer returning errors, and lead synchronization has resumed successfully. We will continue to monitor the situation to ensure ongoing stability.
- resolved Jan 27, 2026, 08:00 AM UTC
It's confirmed that the TikTok API error is no longer occurring. The incident is resolved
Major December 18, 2025 TrustedForm certificates did not generate snapshots 3h 41m
Started Dec 18, 2025, 04:00 PM UTC· resolved Dec 18, 2025, 07:41 PM UTC
- resolved Dec 18, 2025, 10:11 PM UTC
On December 18, 2025, between 10:10 a.m. and 1:41 p.m. CST, TrustedForm experienced an issue that prevented snapshot creation for certificates on pages where a third-party script was running alongside the TrustedForm script. Certificates generated during this window will display an error message for the session replay and event log. At 1:41 p.m. CST, an update was deployed to the TrustedForm script that resolved the issue. However, snapshots cannot be retroactively generated for certificates created during this affected period. Next Steps Users are advised to review certificates generated during this timeframe. Affected customers will be contacted by their Customer Success Manager (if applicable) with additional guidance and next steps.
Major December 15, 2025 LeadConduit and SuppressionList user interfaces unavailable 29m
Started Dec 15, 2025, 05:53 PM UTC· resolved Dec 15, 2025, 06:22 PM UTC
- resolved Dec 15, 2025, 07:14 PM UTC
On December 15, 2025 between 11:53 AM and 12:22 PM CST, LeadConduit and SuppressionList user interfaces were unavailable within the ActiveProspect platform. The issue was fully resolved at 12:22 PM CST, and services have returned to normal operation. Lead processing was not affected.
Minor December 11, 2025 TrustedForm increased latency 9m
Started Dec 11, 2025, 06:16 PM UTC· resolved Dec 11, 2025, 06:25 PM UTC
- resolved Dec 11, 2025, 07:52 PM UTC
On December 11, 2025 between 12:16 PM and 12:25 PM CST, customers making requests to cert.trustedform.com may have experienced increased latency, timeouts, and 5xx errors. Some users of TrustedForm may also have noticed slow page load times or intermittent errors during this period. The issue was fully resolved at 12:25 PM CST, and services have returned to normal operation. TrustedForm certificate creation was not impacted. Customers who received an error and have not yet retried their request should now be able to do so successfully.
Critical November 18, 2025 LeadsBridge Service Outage 20h 57m LeadsBridge
Started Nov 18, 2025, 12:33 PM UTC· resolved Nov 19, 2025, 09:30 AM UTC
- investigating Nov 18, 2025, 12:33 PM UTC
We are currently experiencing a service disruption in LeadsBridge due to an ongoing outage in CloudFlare This is affecting the app and the webhook sync. Our engineering team is monitoring the external outage and working to mitigate the impact.
- monitoring Nov 18, 2025, 01:57 PM UTC
The external system (Cloudflare) identified the issue and is working on restoring service. Some services are recovering while others are still experiencing an issue. Webhooks service (lead sync) is now operational LeadsBridge App is still down
- monitoring Nov 18, 2025, 02:31 PM UTC
The engineering team has taken actions to mitigate the issue. All LeadsBridge services are currently operational. We will continue to monitor the situation closely to ensure stability.
- resolved Nov 19, 2025, 09:30 AM UTC
The external system declared the outage solved. We've completed our monitoring activities: all the services are confirmed as operational. The incident has been fully resolved.
Minor October 20, 2025 Batch File Configuration Unavailable in LeadConduit 3h 16m LeadConduit
Started Oct 20, 2025, 06:29 PM UTC· resolved Oct 20, 2025, 09:45 PM UTC
- monitoring Oct 20, 2025, 06:29 PM UTC
Batch File Configuration is currently unavailable in LeadConduit. Our cloud platform, AWS (https://health.aws.amazon.com/health/status) is actively working to resolve this issue with urgency. At this time, we do not have a definitive ETA to share. We will be providing hourly updates until this issue is resolved.
- monitoring Oct 20, 2025, 07:56 PM UTC
Batch File Configuration is still unavailable in LeadConduit. We appreciate your continued patience. Our cloud platform, AWS (https://health.aws.amazon.com/health/status) is actively working to resolve this issue with urgency. At this time, we do not have a definitive ETA to share. We will be providing hourly updates until this issue is resolved.
- monitoring Oct 20, 2025, 09:12 PM UTC
Batch File Configuration is still unavailable in LeadConduit. We appreciate your continued patience. Our cloud platform, AWS (https://health.aws.amazon.com/health/status) is actively working to resolve this issue with urgency. At this time, we do not have a definitive ETA to share. We will be providing hourly updates until this issue is resolved.
- resolved Oct 20, 2025, 09:45 PM UTC
Earlier today, Batch File Configuration experienced issues due to the AWS outage. Those issues have been resolved. We appreciate your patience.
Critical October 20, 2025 TrustedForm Service Outage 1d 6h TrustedForm Application, TrustedForm Certify, TrustedForm Facebook
Started Oct 20, 2025, 09:07 AM UTC· resolved Oct 21, 2025, 03:51 PM UTC
- investigating Oct 20, 2025, 09:07 AM UTC
We are currently experiencing a service disruption in TrustedForm due to an ongoing outage in AWS us-east-1. This is affecting form certificate generation and verification operations in that region. Our engineering team is monitoring AWS recovery efforts and our teams are working to mitigate impact. We will provide updates as soon as service stability returns.
- monitoring Oct 20, 2025, 09:49 AM UTC
We are observing recovery across key TrustedForm components. AWS us-east-1 remains partially degraded, but service performance is improving as upstream AWS systems stabilize. Our team continues to monitor system health and validate full functionality. We will post another update once all services are fully restored and verified.
- monitoring Oct 20, 2025, 11:42 AM UTC
Some WebSDK events are experiencing delays, which may cause temporary inconsistencies in Insights data and Verify API responses. Our team is actively working on recovery and stabilization.
- monitoring Oct 20, 2025, 12:03 PM UTC
The WebSDK event delays have been resolved, and all systems are now operating normally. Customers should no longer experience inconsistencies in Insights or Verify responses. Our team will continue monitoring to ensure full stability.
- monitoring Oct 20, 2025, 02:07 PM UTC
We are seeing an increase in errors affecting TrustedForm services. Our engineering team is actively investigating the issue, related to the ongoing AWS us-east-1 incident. We will provide updates as we identify the root cause and implement mitigations.
- monitoring Oct 20, 2025, 02:31 PM UTC
We appreciate your continued patience. Our cloud platform, AWS (https://health.aws.amazon.com/health/status) is actively working to resolve this issue with urgency. At this time, we do not have a definitive ETA to share. We will be providing hourly updates until this issue is resolved.
- monitoring Oct 20, 2025, 04:56 PM UTC
We appreciate your continued patience. Our cloud platform, AWS (https://health.aws.amazon.com/health/status) is actively working to resolve this issue with urgency. At this time, we do not have a definitive ETA to share. We will be providing hourly updates until this issue is resolved.
- monitoring Oct 20, 2025, 06:14 PM UTC
We appreciate your continued patience. Our cloud platform, AWS (https://health.aws.amazon.com/health/status) is actively working to resolve this issue with urgency. At this time, we do not have a definitive ETA to share. We will be providing hourly updates until this issue is resolved.
- monitoring Oct 20, 2025, 07:56 PM UTC
We appreciate your continued patience. Our cloud platform, AWS (https://health.aws.amazon.com/health/status) is actively working to resolve this issue with urgency. At this time, we do not have a definitive ETA to share. We will be providing hourly updates until this issue is resolved.
- monitoring Oct 20, 2025, 09:08 PM UTC
We appreciate your continued patience. Our cloud platform, AWS (https://health.aws.amazon.com/health/status) is actively working to resolve this issue with urgency. At this time, we do not have a definitive ETA to share. We will be providing hourly updates until this issue is resolved.
- monitoring Oct 20, 2025, 09:55 PM UTC
Our cloud provider, AWS (https://health.aws.amazon.com/health/status), has implemented a fix for their systems. All TrustedForm services are now processing traffic as expected, and background systems are fully operational. While our automatic scaling tools are still being restored, we’ve increased system capacity to handle higher volumes. We’ll continue to monitor closely to ensure stability and will provide another update once all automated scaling systems are fully restored.
- resolved Oct 21, 2025, 03:51 PM UTC
Resolved - As of 4:26 PM CDT on October 20, the issue related to the AWS outage has been fully resolved. All ActiveProspect services are now operating as expected. Thank you for your patience.
Notice September 30, 2025 Increase in TrustedForm Latency 3h 50m
Started Sep 30, 2025, 09:30 AM UTC· resolved Sep 30, 2025, 01:20 PM UTC
- resolved Sep 30, 2025, 02:56 PM UTC
High latency observed from 6:40 AM–8:20 AM CDT. Issue has been resolved and systems are operating normally.
Notice September 29, 2025 Increase in TrustedForm Errors –
Started Sep 29, 2025, 01:00 PM UTC· resolved Sep 29, 2025, 01:00 PM UTC
- resolved Sep 30, 2025, 09:13 PM UTC
Between 10:04PM and 10:06PM CT TrustedForm experienced a database failover, causing an increase in errors on the TrustedForm API.
Notice September 29, 2025 Elevated TrustedForm Error Rate 12h 30m
Started Sep 29, 2025, 11:00 AM UTC· resolved Sep 29, 2025, 11:30 PM UTC
- resolved Sep 30, 2025, 12:24 AM UTC
Between 6:12 PM CDT and 6:30 PM CDT customers may have experienced errors and increased latency when making API requests to TrustedForm or when browsing the TrustedForm application.
Minor September 23, 2025 LeadConduit Charts and Usages not displaying 55m LeadConduit
Started Sep 23, 2025, 06:41 PM UTC· resolved Sep 23, 2025, 07:37 PM UTC
- investigating Sep 23, 2025, 06:41 PM UTC
Starting at 12:02p CT charts and usages data in LeadConduit may not be display due to technical issues at a 3rd party service. All leads and data are processing normally.
- resolved Sep 23, 2025, 07:37 PM UTC
As of 2:07p CT the issue has been resolved
Minor May 6, 2025 Temporary Service Disruption Affecting Certificate Retain –
Started May 06, 2025, 02:00 PM UTC· resolved May 06, 2025, 02:00 PM UTC
- resolved May 06, 2025, 02:57 PM UTC
A system issue caused a brief disruption that may have led to some failed certificate retains. The issue resolved itself automatically, and services are now operating normally. Our team is investigating to ensure it doesn’t happen again.
Notice May 5, 2025 Incorrect Retain Usage Classification for Verified Subdomains in TrustedForm 21h 54m TrustedForm Application
Started May 05, 2025, 10:49 PM UTC· resolved May 06, 2025, 08:43 PM UTC
- investigating May 05, 2025, 10:49 PM UTC
We are investigating an issue causing some Retain usage from subdomains verified under the “Verify all subdomains” feature to be misclassified as third-party instead of first-party. This may result in higher charges or incorrect usage allocation for some customers. We will correct the issue and ensure impacted accounts are adjusted accordingly. Estimated time to resolution is TBD.
- investigating May 06, 2025, 03:01 AM UTC
Our investigation indicates that the impact of this issue is limited to a small number of requests. The engineering team is continuing to investigate to fully understand the scope and confirm the root cause.
- investigating May 06, 2025, 01:16 PM UTC
Our engineering team has identified the problem and is working on a resolution. We’ll provide another update once progress has been made.
- resolved May 06, 2025, 08:43 PM UTC
The issue has been resolved and systems are operating as expected. No further action is needed.
Minor January 28, 2025 LeadConduit returning 402s 32m LeadConduit
Started Jan 28, 2025, 07:27 PM UTC· resolved Jan 28, 2025, 07:59 PM UTC
- identified Jan 28, 2025, 07:27 PM UTC
A change deployed this morning has mistakenly cause some lead submissions to be refused with a 402 HTTP status code. We are reverting those changes now.
- monitoring Jan 28, 2025, 07:44 PM UTC
The rollback is finished and LeadConduit is functioning normally again.
- resolved Jan 28, 2025, 07:59 PM UTC
This incident has been resolved.
Minor December 20, 2024 TrustedForm Claiming/Retaining Issues 35m TrustedForm Application
Started Dec 20, 2024, 03:13 PM UTC· resolved Dec 20, 2024, 03:48 PM UTC
- investigating Dec 20, 2024, 03:13 PM UTC
There may be intermittent errors when attempting to claim or retain a TrustedForm certificate. This is due to a database restart. Engineering is investigating and expects normal functionality to return shortly.
- investigating Dec 20, 2024, 03:14 PM UTC
We are continuing to investigate this issue.
- identified Dec 20, 2024, 03:15 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 20, 2024, 03:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 20, 2024, 03:48 PM UTC
This incident has been resolved.
Minor November 26, 2024 Investigating issues with TrustedForm Stored Certificates page 3h 38m TrustedForm Application
Started Nov 26, 2024, 08:35 PM UTC· resolved Nov 27, 2024, 12:14 AM UTC
- investigating Nov 26, 2024, 08:35 PM UTC
We are currently investigating an issue with stored certificates not being populated in the table.
- identified Nov 26, 2024, 09:07 PM UTC
We believe we have identified the cause of issue with the stored certificates table not being populated when viewed in the TrustedForm app, and are working on deploying a fix.
- resolved Nov 27, 2024, 12:14 AM UTC
We have implemented a fix for the stored certificates table, and it should now populate with recently retained certificates as normal.
Minor October 24, 2024 Facebook (Meta) Lead Ads API 1h 32m LeadConduit
Started Oct 24, 2024, 01:57 PM UTC· resolved Oct 24, 2024, 03:29 PM UTC
- monitoring Oct 24, 2024, 01:57 PM UTC
We are currently experiencing issues communicating with the Meta (Facebook) API. This issue is preventing Facebook Lead Ads from being received by LeadConduit. We are investigating and tracking Meta's progress in addressing this.
- resolved Oct 24, 2024, 03:29 PM UTC
This Meta incident seems to be regional, with little to no effect on US-based customers. Please contact `[email protected]` if you see further problems with Facebook Lead Ads.