ActiveProspect incident

TrustedForm certificates did not generate snapshots

Major Resolved View vendor source →

ActiveProspect experienced a major incident on December 18, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Dec 18, 2025, 04:00 PM UTC
Resolved
Dec 18, 2025, 04:00 PM UTC
Duration
—
Detected by Pingoru
Dec 18, 2025, 04:00 PM UTC

Update timeline

  1. resolved Dec 18, 2025, 10:11 PM UTC

    On December 18, 2025, between 10:10 a.m. and 1:41 p.m. CST, TrustedForm experienced an issue that prevented snapshot creation for certificates on pages where a third-party script was running alongside the TrustedForm script. Certificates generated during this window will display an error message for the session replay and event log. At 1:41 p.m. CST, an update was deployed to the TrustedForm script that resolved the issue. However, snapshots cannot be retroactively generated for certificates created during this affected period. Next Steps Users are advised to review certificates generated during this timeframe. Affected customers will be contacted by their Customer Success Manager (if applicable) with additional guidance and next steps.