ActiveProspect experienced a critical incident on November 18, 2025 affecting LeadsBridge, lasting 20h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 12:33 PM UTC
We are currently experiencing a service disruption in LeadsBridge due to an ongoing outage in CloudFlare This is affecting the app and the webhook sync. Our engineering team is monitoring the external outage and working to mitigate the impact.
- monitoring Nov 18, 2025, 01:57 PM UTC
The external system (Cloudflare) identified the issue and is working on restoring service. Some services are recovering while others are still experiencing an issue. Webhooks service (lead sync) is now operational LeadsBridge App is still down
- monitoring Nov 18, 2025, 02:31 PM UTC
The engineering team has taken actions to mitigate the issue. All LeadsBridge services are currently operational. We will continue to monitor the situation closely to ensure stability.
- resolved Nov 19, 2025, 09:30 AM UTC
The external system declared the outage solved. We've completed our monitoring activities: all the services are confirmed as operational. The incident has been fully resolved.