ActiveProspect incident

TrustedForm Certify Consent Language Collection Issue

Minor Resolved View vendor source →

ActiveProspect experienced a minor incident on June 11, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jun 11, 2026, 03:30 PM UTC
Resolved
Jun 09, 2026, 06:00 PM UTC
Duration
—
Detected by Pingoru
Jun 11, 2026, 03:30 PM UTC

Update timeline

  1. resolved Jun 11, 2026, 03:30 PM UTC

    We identified an issue affecting consent language collection for a customer using the TrustedForm Certify SDK. Changes deployed on June 9 were found to be incompatible with that customer's website configuration, causing consent language to not be collected properly in certain browsers. The issue was reported on June 10 and was investigated immediately. The affected changes were rolled back shortly thereafter, and the rollback resolved the issue. We continue to monitor the service and have confirmed that consent language collection is functioning normally following the rollback. We apologize for the inconvenience and appreciate the customer's assistance in identifying the issue.