ActiveCampaign experienced a major incident on February 10, 2026 affecting Custom Reports, lasting 6d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 10, 2026, 04:40 PM UTC
Our engineering team has identified an issue affecting reporting analytics for a segment of our users. We are investigating the root cause and will provide further updates as more information becomes available.
- investigating Feb 10, 2026, 06:02 PM UTC
Engineers are continuing to investigating the root cause. Additional updates will be provided as more information becomes available.
- investigating Feb 10, 2026, 07:06 PM UTC
Engineers are continuing to investigating the root cause. Additional updates will be provided as more information becomes available
- identified Feb 11, 2026, 01:23 PM UTC
The Engineering team is actively working to resolve the identified issue. Additional status updates will be provided as they become available.
- identified Feb 12, 2026, 12:35 PM UTC
The Engineering team is continuing work to resolve the identified issue. Additional status updates will be provided as they become available.
- monitoring Feb 12, 2026, 04:28 PM UTC
The Engineering team has resolved the reporting analytics issue and will continue to closely monitor performance and stability to ensure continued service reliability.
- resolved Feb 17, 2026, 10:47 AM UTC
This incident has been resolved.