Actionstep Outage History

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Actionstep had 20 outages in the last 2 years totaling 84h 10m of downtime — averaging 0.8 incidents per month.

There were 20 Actionstep outages since August 5, 2025 totaling 84h 10m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.actionstep.com

Notice June 3, 2026

Actionstep Gmail Add-on & Logging in to the Actionstep Mobile App using Gmail.

Detected by Pingoru
Jun 03, 2026, 01:38 AM UTC
Resolved
Jun 04, 2026, 12:31 AM UTC
Duration
22h 52m
Timeline · 2 updates
  1. investigating Jun 03, 2026, 01:38 AM UTC

    We are aware that some users are currently experiencing issues with the Actionstep Gmail Add-on and logging into the Actionstep Mobile App using their Google/Gmail account. We believe this may be related to a recent Google Workspace outage that affected multiple Google products. While Google has since resolved their incident (https://www.google.com/appsstatus/dashboard/incidents/vagmms1y6yRxwg6RMQZp), we are continuing to investigate and monitor the impact on Actionstep's side. Our team is investigating this as a priority and will work to restore the system functions to operate normally. We will provide further updates as our investigation progresses. Regards, Actionstep Support Team

  2. resolved Jun 04, 2026, 12:31 AM UTC

    We are communicating to provide further information on the issues that affected the Actionstep Gmail Add-on platform which started the 1st of June, 2026 and confirm that the issue is now resolved. What happened: The Gmail Add-on was running on the deprecated Google Apps Script Rhino runtime. Google ended support for the Rhino runtime, which caused the add-on to fail before any app logic could execute. What we did: Our team migrated the Apps Script project to the V8 runtime, created a new deployment version, and redeployed the Gmail Add-on. The add-on is now fully operational. What we're doing to prevent this: We have reviewed our runtime dependencies to ensure we are not relying on deprecated infrastructure going forward. We apologise for any disruption this caused and thank you for your patience. Regards, Actionstep Support Team

Read the full incident report →

Notice May 22, 2026

Performance degradation and 500 errors

Detected by Pingoru
May 22, 2026, 01:25 AM UTC
Resolved
May 22, 2026, 06:22 AM UTC
Duration
4h 57m
Timeline · 3 updates
  1. identified May 22, 2026, 01:25 AM UTC

    Our team has identified an issue with our APIs causing slowness and intermittent 500 errors for some users. Our engineering team is actively investigating the root cause and working toward a resolution. We will provide updates regularly until service is fully restored. Regards, Actionstep Support Team

  2. identified May 22, 2026, 04:18 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved May 22, 2026, 06:22 AM UTC

    The root cause of this issue has now been resolved. If you are still experiencing performance degradation and seeing 500 errors, please reach out to [email protected].

Read the full incident report →

Notice March 16, 2026

502 bad gateway errors and 504 unexpected API errors

Detected by Pingoru
Mar 16, 2026, 08:42 PM UTC
Resolved
Mar 16, 2026, 09:00 PM UTC
Duration
17m
Affected: New Zealand, Australia, and South Pacific
Timeline · 3 updates
  1. identified Mar 16, 2026, 08:42 PM UTC

    We are writing to inform that our team is aware of the system outage that began on 17/03/2026, 9:15am NZT. Our team is investigating this as the top priority and will work to restore the system to full functionality urgently. We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible. In the meantime, our support team is available by way of ticket submission to https://support.actionstep.com if you require assistance. Regards, Actionstep Support Team

  2. monitoring Mar 16, 2026, 08:52 PM UTC

    A fix for this issue being implemented and we are monitoring our app servers

  3. resolved Mar 16, 2026, 09:00 PM UTC

    We are communicating to provide further information on the outage that affected the Actionstep platform and confirm that the issue is now resolved. This outage started from 9:15am NZT, and prevented user access to the system. Some customers who managed to log in experienced error messages and periods of instability and slowness. It is important to confirm that no data was lost, and the issue related to access to platform only. Our team investigated the issue as the sole priority and released an urgent fix at 9:51am NZT which restored platform access and brought system performance back to normal levels. The Actionstep team appreciate the impact that this outage may have had on your business, and we want to reiterate our commitment to improving the experience of all customers who use the platform. We have identified the root cause of the issue and implemented steps to prevent it from occurring again in future. Regards, Actionstep Support Team

Read the full incident report →

Critical March 11, 2026

Actionstep Staging System Outage - 11/03/2026

Detected by Pingoru
Mar 11, 2026, 05:07 AM UTC
Resolved
Mar 11, 2026, 08:04 AM UTC
Duration
2h 56m
Affected: CanadaUSA (West)USA (East)United Kingdom, Middle East, Africa, and EuropeNew Zealand, Australia, and South Pacific
Timeline · 2 updates
  1. identified Mar 11, 2026, 05:07 AM UTC

    We are currently experiencing an outage affecting the Actionstep Staging system that began on 11/03/2026, 3:44nzt. Our team is investigating this as the top priority and will work to restore the system to full functionality urgently. We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible. In the meantime, our support team is available by way of ticket submission to https://support.actionstep.com if you require assistance. Regards, Actionstep Support Team

  2. resolved Mar 11, 2026, 08:04 AM UTC

    This incident has been resolved. Staging systems are now accessible and back online.

Read the full incident report →

Major November 11, 2025

Partial Outage - (US-West-2) - Bad Gateway Error Encountered in Actionstep Navigation – November 11, 2025

Detected by Pingoru
Nov 11, 2025, 04:20 PM UTC
Resolved
Nov 11, 2025, 04:30 PM UTC
Duration
10m
Affected: USA (West)
Timeline · 3 updates
  1. investigating Nov 11, 2025, 04:20 PM UTC

    Our team is aware of a performance issue Bad Gateway error, when navigating through the Actionstep system. Specifically, these performance issues are affecting US-West-2 Our team is investigating this as a priority and will work to restore the system to normal operations urgently. We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible. In the meantime, our support team is available by https://support.actionstep.com if you require assistance. Regards, Actionstep Support Team

  2. identified Nov 11, 2025, 04:22 PM UTC

    Our team has identified an issue with a Bad Gateway error when logging into Actionstep Our team is investigating this as a priority and will work to restore the system to normal operations urgently. We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible. In the meantime, our support team is available by reach out to us by way of ticket submission at https://support.actionstep.com if you require assistance. Regards, Actionstep Support Team

  3. resolved Nov 11, 2025, 04:30 PM UTC

    We are communicating to provide further information on the outage that affected the Actionstep system on 11/11/2025 and confirm that the issue is now resolved. This outage started at 8:30 am EST and prevented user access to the system. Some customers who managed to log in experienced error messages and periods of instability and slowness. It is important to confirm that no data was lost, and the issue is related to platform performance only. Our team investigated the issue as the sole priority and released an urgent fix at 11:20 am EST, which restored platform access and brought system performance back to normal levels. The Actionstep team appreciates the impact that this outage may have had on your business, and we want to reiterate our commitment to improving the experience of all customers who use the platform. We have identified the root cause of the issue and implemented steps to prevent it from occurring again in the future. Regards, Actionstep Support Team

Read the full incident report →

Notice October 21, 2025

Website Maintenance – actionstep.com

Detected by Pingoru
Oct 21, 2025, 11:05 PM UTC
Resolved
Oct 21, 2025, 11:40 PM UTC
Duration
34m
Affected: Login / LaunchpadCanadaUSA (West)USA (East)United Kingdom, Middle East, Africa, and EuropeNew Zealand, Australia, and South Pacific
Timeline · 3 updates
  1. monitoring Oct 21, 2025, 11:05 PM UTC

    Our main website (actionstep.com) is currently undergoing maintenance and may be temporarily unavailable. This does not affect access to Actionstep itself. If you normally sign in via the website, you can log in directly at: 👉 https://go.actionstep.com/ We’ll post an update once the website is back online.

  2. resolved Oct 21, 2025, 11:40 PM UTC

    Our main website (actionstep.com) is now operational.

  3. postmortem Nov 06, 2025, 07:45 PM UTC

    On November 6, 2025, Actionstep’s main website \([actionstep.com](http://actionstep.com)\) became temporarily unavailable during a scheduled maintenance activity. The maintenance affected only the public website and did not impact access to the Actionstep application.

Read the full incident report →

Major August 15, 2025

Partial Server Outage - US-East-1 - August 15th 2025

Detected by Pingoru
Aug 15, 2025, 06:03 PM UTC
Resolved
Aug 15, 2025, 06:16 PM UTC
Duration
13m
Affected: USA (East)
Timeline · 2 updates
  1. identified Aug 15, 2025, 06:03 PM UTC

    We are writing to inform that our team is aware of an outage affecting the Actionstep Practice Management system that began at 11:51 MDT, 15th August 2025. Our team is investigating this as the top priority and will work to restore the system to full functionality urgently. We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible. In the meantime, our support team is available by way of ticket submission to https://support.actionstep.com if you require assistance. Regards, Actionstep Support Team

  2. resolved Aug 15, 2025, 06:16 PM UTC

    We are providing additional information about the issue affecting Actionstep Practice Management on August 15, 2025, and confirming that the problem has now been resolved. The issues began at 11:51AM MDT and were resolved by 12:10PM MDT. It is important to confirm that no data was lost and that the issue was related solely to platform performance. Our team prioritized investigating the problem and restored functionality to normal operations. The Actionstep team understands the impact this issue may have had on your business, and we want to reaffirm our commitment to enhancing the experience for all customers using the platform. Regards, Actionstep Support Team

Read the full incident report →