System Interruption – All Regions – October 13, 2025

Update timeline

1. identified Oct 13, 2025, 11:33 AM UTC

   We are writing to inform you that our team is aware of an outage affecting the Actionstep system that began on Tuesday, October 14, 2025, at approximately 00:20 AM NZDT. Our team is investigating this as the top priority and will work to restore the system to full functionality urgently. We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible. In the meantime, our support team is available by way of ticket submission to https://support.actionstep.com if you require assistance. Regards, Actionstep Support Team

2. identified Oct 13, 2025, 11:38 AM UTC

   We are continuing to work on a fix for this issue.

3. identified Oct 13, 2025, 11:49 AM UTC

   Our team is investigating this as the top priority and will work to restore the system to full functionality urgently. We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible. In the meantime, our support team is available by way of ticket submission to https://support.actionstep.com if you require assistance. Regards, Actionstep Support Team

4. identified Oct 13, 2025, 11:58 AM UTC

   Our team continues to investigate this issue as the highest priority and is committed to restoring full system functionality as quickly as possible. We will keep you updated regularly on the progress to ensure you are back online without delay. In the meantime, if you need assistance, please reach out to our support team by submitting a ticket at https://support.actionstep.com. Regards, Actionstep Support Team

5. identified Oct 13, 2025, 12:10 PM UTC

   Our team continues to investigate this issue as a top priority. We have implemented a fix for the EU‑WEST server and will be rolling it out to all servers shortly to restore full functionality. We will provide regular updates on our progress to keep you informed and ensure you are back online as soon as possible. If you need assistance in the meantime, please contact our support team by submitting a ticket at https://support.actionstep.com. Regards, Actionstep Support Team

6. resolved Oct 13, 2025, 12:27 PM UTC

   We are communicating to provide further information on the outage that affected the Actionstep platform on Tuesday, October 14, 2025, at approximately 00:00 AM NZDT and to confirm that the issue is now resolved. This outage started at 00:00 AM NZDT and prevented user access to the system It is important to confirm that no data was lost, and the issue related to platform performance only. Our team investigated the issue as the sole priority and released an urgent fix at 01:20 AM NZDT, which restored platform access and brought system performance back to normal levels. The Actionstep team appreciates the impact that this outage may have had on your business, and we want to reiterate our commitment to improving the experience of all customers who use the platform. We have identified the root cause of the issue and implemented steps to prevent it from occurring again in future. Regards, Actionstep Support Team

7. postmortem Oct 20, 2025, 09:02 PM UTC

   ### **Post-Incident Summary: Production Environment Outage – October 13, 2025** **Incident Overview** On October 13, 2025, Actionstep experienced two brief service interruptions in the Production environment caused by a system update that affected how application services processed requests. **Impact** Customers across all regions experienced temporary unavailability between 11:29 – 12:20 UTC and 22:16 – 22:33 UTC. During these times, users were unable to access or perform actions within the platform. **Resolution** The engineering team identified the cause and restored service by rolling back the recent update to a stable version. The corrected configuration was rebuilt, tested, and redeployed to confirm full restoration of normal operations. **Next Steps** We are enhancing our testing and deployment processes to prevent similar issues. This includes improved validation of system updates, additional automated testing before release, and refined monitoring to detect issues earlier. **Acknowledgement** We sincerely apologize for the disruption and appreciate your patience. Maintaining a stable and reliable platform remains our highest priority.