Third-Party Service Outage – Microsoft 365 / Microsoft Authenticator - 22 January 2026

Update timeline

1. monitoring Jan 22, 2026, 08:26 PM UTC

   We are aware of a widespread outage affecting Microsoft 365 services that is currently impacting users who rely on Microsoft Authenticator for multi-factor authentication (MFA) when signing in to Actionstep Practice Management and Legal Accounting. As a result of this issue, some users may be unable to complete MFA challenges and sign in successfully. This outage is originating from Microsoft and is outside of Actionstep’s control. Microsoft has acknowledged the issue and is actively investigating. You can view the official Microsoft service status updates here: Microsoft Service Status page: https://status.cloud.microsoft/ What you can expect: - Actionstep services themselves remain operational - Login failures are limited to MFA flows using Microsoft Authenticator We are actively monitoring the situation and will provide updates as more information becomes available We appreciate your patience and will update this page as soon as Microsoft confirms progress or resolution.

2. monitoring Jan 22, 2026, 08:29 PM UTC

   We are continuing to monitor. You can view the current status here: Microsoft Service Status page: https://status.cloud.microsoft/

3. monitoring Jan 22, 2026, 08:55 PM UTC

   We are continuing to monitor Microsoft's status as the issue continues. You can find a direct link to Microsoft's status page here: https://status.cloud.microsoft/

4. monitoring Jan 22, 2026, 09:49 PM UTC

   We are continuing to monitor Microsoft's status as the issue continues. You can find a direct link to Microsoft's status page here: https://status.cloud.microsoft/

5. monitoring Jan 22, 2026, 10:10 PM UTC

   We’re continuing to monitor Microsoft’s status as the issue persists. You can view Microsoft’s status page directly here: https://status.cloud.microsoft/

6. monitoring Jan 22, 2026, 10:45 PM UTC

   We’re continuing to monitor Microsoft’s status as the issue persists. You can view Microsoft’s status page directly here: https://status.cloud.microsoft/

7. monitoring Jan 22, 2026, 10:50 PM UTC

   Microsoft has identified the source of the issue, we are continuing to monitor. Microsoft's most recent status update is below: Current status: We're carefully rebalancing traffic across all affected infrastructure in the region, while monitoring the corresponding health telemetry, to ensure the environment enters into a balanced state as our remediation efforts continue. We’re proceeding as quickly as possible and this incremental approach will also help us identify whether any additional actions may be required to ensure longstanding recovery. Scope of impact: Any users served through an affected section of service infrastructure in the North America region may be intermittently impacted. Root cause: A portion of dependent service infrastructure in the North America region isn't processing traffic as expected. You can view the Microsoft status page here: https://status.cloud.microsoft/

8. monitoring Jan 22, 2026, 11:22 PM UTC

   Microsoft has identified the source of the issue, we are continuing to monitor. Microsoft's most recent status update is below: Current status: We're carefully rebalancing traffic across all affected infrastructure in the region, while monitoring the corresponding health telemetry, to ensure the environment enters into a balanced state as our remediation efforts continue. We’re proceeding as quickly as possible and this incremental approach will also help us identify whether any additional actions may be required to ensure longstanding recovery. Scope of impact: Any users served through an affected section of service infrastructure in the North America region may be intermittently impacted. Root cause: A portion of dependent service infrastructure in the North America region isn't processing traffic as expected. You can view the Microsoft status page here: https://status.cloud.microsoft/

9. monitoring Jan 23, 2026, 12:04 AM UTC

   Microsoft has identified the source of the issue, we are continuing to monitor. Microsoft's most recent status update is below: Current status: We're carefully rebalancing traffic across all affected infrastructure in the region, while monitoring the corresponding health telemetry, to ensure the environment enters into a balanced state as our remediation efforts continue. We’re proceeding as quickly as possible and this incremental approach will also help us identify whether any additional actions may be required to ensure longstanding recovery. Scope of impact: Any users served through an affected section of service infrastructure in the North America region may be intermittently impacted. Root cause: A portion of dependent service infrastructure in the North America region isn't processing traffic as expected. You can view the Microsoft status page here: https://status.cloud.microsoft/

10. monitoring Jan 23, 2026, 04:18 AM UTC

    While Actionstep Practice Management is not impacted by this Microsoft issue. We are still monitoring Microsoft's status as their issue continues. Current status from Microsoft: We’re continuing to see steady improvements in service availability for Exchange Online and Microsoft Teams and our broader recovery efforts remain actively underway. Engineers are further refining load balancing measures to accelerate recovery and are methodically addressing the remaining impacted services. You can find a direct link to Microsoft's status page here: https://status.cloud.microsoft/

11. resolved Jan 23, 2026, 06:41 AM UTC

    We are pleased to report that Microsoft have resolved the issues that were impacting users who rely on Microsoft Authenticator for multi-factor authentication (MFA) when signing in to Actionstep Practice Management and Legal Accounting. Thank you for your patience during this Microsoft service outage.