Action1 incident

NAM: Remote Session North America Connectivity Issues

Minor Resolved

Action1 experienced a minor incident on May 28, 2026, lasting 3h 15m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2026, 06:15 PM UTC
Resolved
May 28, 2026, 09:30 PM UTC
Duration
3h 15m
Detected by Pingoru
May 28, 2026, 06:15 PM UTC

Update timeline

  1. resolved May 28, 2026, 06:15 PM UTC

    On May 28, 2026, a subset of customers experienced intermittent failures when establishing remote sessions. The issue was caused by an infrastructure component operating in an unhealthy state, which prevented some connection requests from being processed successfully. The affected component was identified and restored, returning service to normal operation. We have also reviewed our monitoring and recovery procedures to reduce the likelihood and duration of similar incidents in the future. We apologize for the disruption and appreciate your patience.