Actimo had 6 outages in the last 2 years totaling 70h 26m of downtime — averaging 0.2 incidents per month.
There were 6 Actimo outages since September 17, 2025 totaling 70h 26m of downtime. Each is summarised below — incident details, duration, and resolution information.
Some customers may experience delays in the delivery of reports. Our team is currently investigating. Please stay tuned to this page for further updates.
The issue with accessing reports is resolved. All services are fully operational. Reports are being uploaded and will be made available to customers shortly
We experienced issues connecting from one of our services to our Cloudfront distribution which impacted app usage from 7h24 until 8h05 today. Issue has been resolved
We are currently experiencing a major service disruption affecting access to our application. This is due to a confirmed outage with our upstream network provider. Our team is monitoring the situation closely and is ready to restore full service as soon as the provider resolves the underlying infrastructure issue. We will provide updates as they become available.
This incident has been resolved.
Some Motimate users are experiencing problems when accessing Insights. This does not seem to affect Org. Admin users. Our Engineers are working to find the root cause of this as a priority, and will employ a fix as soon as possible. Updates will follow, and we apologise for this disruption to our service in the meantime. Please contact Support if you have any questions or concerns.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
This incident has been resolved.
We are investigating an issue affecting events processing. Updates will follow shortly.
We have implemented a fix and are currently monitoring the results across the system. While real-time functionality is restored, some historic data (such as dashboard metrics and message statistics) is being continuously backfilled.
This incident has been fully resolved. All historical data is now fully recovered
At approximately 12:30 CEST on Wednesday, September 17th, an incident occurred that affected our xAPI service for multiple customers. Our engineering team resolved it quickly once the incident was discovered, and the xAPI service is now fully operational again. The interruption was caused by an unexpected side effect of a recent update that, unfortunately, was not detected during our testing process. During the downtime, affected customers did not receive live webhook updates. We are currently re-processing all missing data, and it will be sent out to ensure a complete resolution of this incident. We sincerely apologize for any inconvenience this has caused your organization. We are conducting a thorough investigation into the root cause to prevent future incidents. Thank you for your understanding. If you have any questions or concerns, please do not hesitate to contact our Support team. The Motimate Team