Actimo incident

[Actimo] Events are not being processed

Minor Resolved View vendor source →

Actimo experienced a minor incident on October 31, 2025 affecting Actimo Message viewer and Actimo Statistics aggregation, lasting 2d 12h. The incident has been resolved; the full update timeline is below.

Started
Oct 31, 2025, 04:58 PM UTC
Resolved
Nov 03, 2025, 05:33 AM UTC
Duration
2d 12h
Detected by Pingoru
Oct 31, 2025, 04:58 PM UTC

Affected components

Actimo Message viewerActimo Statistics aggregation

Update timeline

  1. investigating Oct 31, 2025, 04:58 PM UTC

    We are investigating an issue affecting events processing. Updates will follow shortly.

  2. monitoring Oct 31, 2025, 05:51 PM UTC

    We have implemented a fix and are currently monitoring the results across the system. While real-time functionality is restored, some historic data (such as dashboard metrics and message statistics) is being continuously backfilled.

  3. resolved Nov 03, 2025, 05:33 AM UTC

    This incident has been fully resolved. All historical data is now fully recovered