Actimo experienced a minor incident on September 17, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Sep 18, 2025, 08:31 AM UTC
At approximately 12:30 CEST on Wednesday, September 17th, an incident occurred that affected our xAPI service for multiple customers. Our engineering team resolved it quickly once the incident was discovered, and the xAPI service is now fully operational again. The interruption was caused by an unexpected side effect of a recent update that, unfortunately, was not detected during our testing process. During the downtime, affected customers did not receive live webhook updates. We are currently re-processing all missing data, and it will be sent out to ensure a complete resolution of this incident. We sincerely apologize for any inconvenience this has caused your organization. We are conducting a thorough investigation into the root cause to prevent future incidents. Thank you for your understanding. If you have any questions or concerns, please do not hesitate to contact our Support team. The Motimate Team