Actimo experienced a minor incident on November 6, 2025 affecting Web app, lasting 5h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Web app
Update timeline
- investigating Nov 06, 2025, 02:19 PM UTC
Some Motimate users are experiencing problems when accessing Insights. This does not seem to affect Org. Admin users. Our Engineers are working to find the root cause of this as a priority, and will employ a fix as soon as possible. Updates will follow, and we apologise for this disruption to our service in the meantime. Please contact Support if you have any questions or concerns.
- investigating Nov 06, 2025, 02:25 PM UTC
We are continuing to investigate this issue.
- investigating Nov 06, 2025, 02:33 PM UTC
We are continuing to investigate this issue.
- investigating Nov 06, 2025, 02:35 PM UTC
We are continuing to investigate this issue.
- resolved Nov 06, 2025, 08:08 PM UTC
This incident has been resolved.