Actimo incident

[Motimate] Major Service Outage: Upstream Provider Issues

Critical Resolved View vendor source →

Actimo experienced a critical incident on November 18, 2025 affecting API and Web app and 1 more component, lasting 3h 41m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 02:11 PM UTC
Resolved
Nov 18, 2025, 05:53 PM UTC
Duration
3h 41m
Detected by Pingoru
Nov 18, 2025, 02:11 PM UTC

Affected components

APIWeb appLearning locker

Update timeline

  1. investigating Nov 18, 2025, 02:11 PM UTC

    We are currently experiencing a major service disruption affecting access to our application. This is due to a confirmed outage with our upstream network provider. Our team is monitoring the situation closely and is ready to restore full service as soon as the provider resolves the underlying infrastructure issue. We will provide updates as they become available.

  2. resolved Nov 18, 2025, 05:53 PM UTC

    This incident has been resolved.