Ongoing since 11:31 AM UTC, affecting Confirmation of Payee.
We are seeing an increased number of Confirmation of Payee (CoP) requests failing or timing out. A third-party provider in the Confirmation of Payee chain has confirmed an issue on their side and is working on a fix. We are monitoring closely. Other payment services are not affected. If a Confirmation of Payee request returns an error or times out, please retry it. We will post another update as soon as we hear more.
Affected components
Update timeline
- investigating Nov 04, 2026, 11:31 AM UTC
We are seeing an increased number of Confirmation of Payee (CoP) requests failing or timing out. A third-party provider in the Confirmation of Payee chain has confirmed an issue on their side and is working on a fix. We are monitoring closely. Other payment services are not affected. If a Confirmation of Payee request returns an error or times out, please retry it. We will post another update as soon as we hear more.
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