Acquia incident

Acquia CDP Unscheduled Maintenance: Prod GCP HUB UI Downtime

Acquia experienced a minor incident on May 20, 2025 affecting Acquia Customer Data Platform, lasting 5h 6m. The incident has been resolved; the full update timeline is below.

Started: May 20, 2025, 07:57 PM UTC
Resolved: May 21, 2025, 01:03 AM UTC
Duration: 5h 6m
Detected by Pingoru: May 20, 2025, 07:57 PM UTC

Affected components

Acquia Customer Data Platform

Update timeline

identified May 20, 2025, 07:57 PM UTC

Acquia CDP's production GCP environment will undergo unscheduled maintenance from 5:00 PM to 5:45 PM PST. During this time, all customers using the HUB UI will experience downtime, as the Prod GCP HUB UI will be unavailable throughout the maintenance window.
resolved May 21, 2025, 01:03 AM UTC

The maintenance activity has been successfully completed, and no downtime was experienced during the process.