Acquia incident
Acquia has detected a temporary service interruption in the Acquia ticketing system
Acquia experienced a critical incident on June 5, 2025 affecting Acquia Support Systems, lasting 1h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 05, 2025, 01:34 PM UTC
We are currently investigating an interruption of service for the Acquia ticketing system. In the interim, please file tickets by calling the Acquia Support telephone number for your service region, which can be found at https://docs.acquia.com/support/guide/#hours-of-operation We will provide additional information as it becomes available.
- identified Jun 05, 2025, 02:02 PM UTC
We are working to resolve an interruption in services for the Acquia ticketing system at this time. In the interim, please file tickets by calling the Acquia Support telephone number for your service region, which can be found at https://docs.acquia.com/support/guide/#hours-of-operation We will provide additional updates when services have been fully restored.
- monitoring Jun 05, 2025, 02:36 PM UTC
Acquia has implemented a solution to resolve the issue that caused the interruption in the Acquia ticketing system which was preventing customers from creating support tickets. Our team is now actively monitoring the service to ensure full functionality is maintained. We will continue to provide updates as more information becomes available.
- resolved Jun 05, 2025, 03:19 PM UTC
The underlying cause of this service interruption has been addressed. All affected Acquia ticketing services have been restored. All services are operational at this time.