Acquia incident
Acquia has detected a temporary service interruption in Acquia ID
Acquia experienced a major incident on June 11, 2025 affecting AcquiaID, lasting 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 11, 2025, 05:38 PM UTC
Acquia is currently investigating reports of intermittent issues with Acquia ID. Impacted customers may be unable to authenticate into services that require Acquia ID. Customers who are unable to file support tickets can reach Acquia Support by phone using the numbers here: https://docs.acquia.com/support/guide/#hours-of-operation
- identified Jun 11, 2025, 06:09 PM UTC
Acquia has identified the source of the issue causing the partial interruption in Acquia ID service. We will provide updates as we have more information. Customers who are unable to file support tickets can reach Acquia Support by phone using the numbers here: https://docs.acquia.com/support/guide/#hours-of-operation
- monitoring Jun 11, 2025, 06:11 PM UTC
A fix has been implemented to address the source of the issue causing the partial interruption in Acquia ID service. Acquia is closely monitoring this situation.
- resolved Jun 11, 2025, 06:26 PM UTC
The underlying cause of this service interruption has been addressed. All issues related to Acquia ID services have been restored. All services are operational at this time.