Acquia incident
Acquia is experiencing difficulties with customers submitting support tickets.
Acquia experienced a major incident on June 16, 2025 affecting Acquia Support Systems, lasting 10h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 16, 2025, 01:50 AM UTC
Acquia is currently experiencing an issue with customers submitting support tickets. If you need to reach Support, please submit a support ticket via this link: https://acquia.my.site.com/s/contactsupport or call the Acquia Support number listed here: https://docs.acquia.com/service-offerings/support/support-users-guide/contacting-acquia-support.
- investigating Jun 16, 2025, 06:25 AM UTC
Acquia is continuing to investigate the issue and will provide additional updates as soon as they are available.
- investigating Jun 16, 2025, 11:27 AM UTC
Acquia is continuing to investigate the issue and will provide additional updates as soon as they are available. If you need to reach Support, please submit a support ticket via this link: https://acquia.my.site.com/s/contactsupport or call the Acquia Support number listed here: https://docs.acquia.com/service-offerings/support/support-users-guide/contacting-acquia-support.
- resolved Jun 16, 2025, 11:51 AM UTC
This incident has been resolved and Acquia Support systems are available now.