Acquia experienced a minor incident on June 27, 2025 affecting Acquia Cloud Next, lasting 5h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 27, 2025, 04:40 PM UTC
Acquia Cloud Next (ACN) is currently experiencing degraded performance. You may notice slower performance, intermittent disruptions, or increased latency at this time. Our team is actively working to resolve the issue and restore full functionality as quickly as possible. We apologize for any inconvenience and will provide further updates as the situation develops.
- identified Jun 27, 2025, 06:19 PM UTC
We have identified that the ACN degrade in performance issues are currently limited to the following regions: US-East, US-West, CA-Central, and SA-East. Our team has pinpointed the underlying cause and is implementing a solution to restore optimal service. We will continue to monitor the situation closely and share further updates as we make progress.
- monitoring Jun 27, 2025, 07:42 PM UTC
We have implemented a fix to address the Acquia Cloud Next (ACN) performance degradation in the affected regions (US-East, US-West, CA-Central, and SA-East). Our engineering team is actively monitoring the platform to ensure stability and confirm that full functionality has been restored. We will continue to watch the situation closely and will provide further updates as needed.
- resolved Jun 27, 2025, 10:19 PM UTC
The underlying cause of the Acquia Cloud Next (ACN) performance degradation in the affected regions (US-East, US-West, CA-Central, and SA-East) has been addressed. All affected services have been restored and operational at this time.