Acquia incident
Acquia has detected an SSL certificate issue with customer authentication.
Acquia experienced a minor incident on July 28, 2025 affecting Acquia Content Hub, lasting 7h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 28, 2025, 03:50 AM UTC
Acquia is investigating this issue where the SSL issue is causing errors when the Content Hub service attempts to fetch data from the customer authentication Note: This issue is observed specifically in ap-southeast-2 and eu-central-1 regions. We will continue to provide updates as more information becomes available.
- investigating Jul 28, 2025, 04:33 AM UTC
Acquia is investigating SSL errors that are causing the Content Hub service to fail when synchronizing data. The SSL certificate failure is preventing customers’ Drupal applications from authenticating into the service, affecting both publisher and subscriber sites. Specifically in the ap-southeast-2 and eu-central-1 regions. We will provide updates as more information becomes available
- monitoring Jul 28, 2025, 07:55 AM UTC
A fix has been deployed to address the Content Hub sync issues caused by SSL certificate errors, and services have now resumed. We are continuing to monitor performance at this time.
- resolved Jul 28, 2025, 11:11 AM UTC
The underlying cause of this service interruption has been addressed. All affected services have been restored. All services are operational at this time