Acquia incident
Acquia has detected a temporary service interruption in Acquia Search services
Acquia experienced a major incident on July 28, 2025 affecting Acquia Search, lasting 4h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 28, 2025, 02:14 PM UTC
We are currently investigating an interruption of service for Acquia Search services where customers are unable to create search indexes for Solr8 stacks. We are actively investigating the issue and we will provide additional information as it becomes available.
- identified Jul 28, 2025, 04:14 PM UTC
We have identified the root cause of the issue related to Acquia Search services and we are actively working to resolve the issue. We will provide additional updates when services have been fully restored.
- monitoring Jul 28, 2025, 05:12 PM UTC
A fix has been deployed to address the issue impacting Search Index creation for Solr 8 stacks and Acquia Search services are now fully resumed. We are continuing to monitor performance at this time.
- resolved Jul 28, 2025, 06:38 PM UTC
The underlying cause of this service interruption has been addressed. All affected services have been restored. All services are operational at this time.