Ongoing since 06:03 PM UTC, affecting Reporting.
Our team has identified the cause of this issue regarding Insights Reporting and is now working diligently to resolve it. Customer impact: Customers may see incorrect reporting metrics in the insights platform for mailings sent Oct 30th to present. Mailings triggered during this period were sent successfully. We apologize for any inconvenience you may be experiencing due to this issue.
Affected components
Update timeline
- investigating Nov 02, 2026, 06:03 PM UTC
We are currently investigating a reporting issue with Insights for Acoustic Connect - US and will follow-up with more information soon. We apologize for any inconvenience you may be experiencing due to this issue.
- identified Nov 02, 2026, 06:34 PM UTC
Our team has identified the cause of this issue regarding Insights Reporting and is now working diligently to resolve it. Customer impact: Customers may see incorrect reporting metrics in the insights platform for mailings sent Oct 30th to present. Mailings triggered during this period were sent successfully. We apologize for any inconvenience you may be experiencing due to this issue.
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