Resolved after 1 hour 30 minutes, affecting Call Secure +, on October 14, 2026.
Dear Customer, We are pleased to confirm that monitoring has now been completed following the resolution of the issue affecting Call Secure+ (PCIPAL). Throughout the monitoring period, service has remained stable and no further issues have been identified. We can therefore confirm that this incident has been fully resolved and normal service has been restored. We sincerely apologise for any disruption this issue may have caused and would like to thank you for your patience and understanding while our teams worked to investigate and resolve the matter. This incident is now closed. Should you experience any further issues, please contact our Support Team in the usual way. Thank you for your understanding. Your Access PaySuite Team
Affected components
Update timeline
- investigating Oct 14, 2026, 11:42 AM UTC
Dear Customer, We are currently investigating an issue that is causing intermittent service degradation within Call Secure+ (PCI-PAL). As a result, some customers may experience slower response times or reduced performance when using the service. Our technical teams have identified this as a high-priority incident and are actively working with our 3rd party provider to restore normal service levels as quickly as possible. We understand the impact that service issues can have on your operations and appreciate your patience while we work towards a resolution. We will provide an update as our investigation continues or if there is a significant development. Please continue to monitor this page for the latest information. Thank you for your understanding. Your Access PaySuite Team
- monitoring Oct 14, 2026, 12:45 PM UTC
Dear Customer, We would like to inform you that the issue impacting Call Secure+ (PCI-PAL) has been resolved. The service has been restored and we are currently monitoring the platform closely to ensure stability and confirm that the issue has been fully resolved. Initial indicators show that the service is operating as expected. We apologise for any disruption this issue may have caused and appreciate your patience and understanding while our teams worked to restore normal service. We will continue to monitor the environment and provide a further update as soon as this is completed or if there are any significant developments. Thank you for your understanding. Your Access PaySuite Team
- resolved Oct 14, 2026, 01:12 PM UTC
Dear Customer, We are pleased to confirm that monitoring has now been completed following the resolution of the issue affecting Call Secure+ (PCIPAL). Throughout the monitoring period, service has remained stable and no further issues have been identified. We can therefore confirm that this incident has been fully resolved and normal service has been restored. We sincerely apologise for any disruption this issue may have caused and would like to thank you for your patience and understanding while our teams worked to investigate and resolve the matter. This incident is now closed. Should you experience any further issues, please contact our Support Team in the usual way. Thank you for your understanding. Your Access PaySuite Team
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