A Bet A Outage History

Started Oct 20, 2026, 03:06 PM UTC· resolved Oct 21, 2026, 09:38 AM UTC

1. investigating Oct 20, 2026, 03:06 PM UTC

   We are currently experiencing a power outage at the location of our servers which host the GB feed and the BTC VIP feed. Tote is also unavailable. We are assessing the situation and we will provide a further update asap.

2. identified Oct 20, 2026, 03:38 PM UTC

   Engineers are on their way to investigate this issue. We will update you further once we know more. Thanks for your patience and understanding.

3. resolved Oct 21, 2026, 09:38 AM UTC

   Please be advised that the power has now been restored and the feeds are both back up and running. Kindly be advised that due to the power issues we have incomplete BTC VIP data for today. We will only be able to release the horse racing file of HGB01 today. Thanks for your patience and understanding.

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Started Oct 17, 2026, 03:39 PM UTC· resolved Oct 17, 2026, 03:39 PM UTC

1. resolved Oct 17, 2026, 03:39 PM UTC

   This incident has been resolved. We have endeavoured to ensure all shops are operational once more, however, if you are still expperiencing issues, please conntact the support team.

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Started Oct 16, 2026, 08:18 AM UTC· resolved Oct 16, 2026, 10:23 AM UTC

1. investigating Oct 16, 2026, 08:18 AM UTC

   Please be aware that we are currently not receiving any data from BTC. They have been contacted and are investigating. Components effected: No EPs No results for VIP Virtual events Please note that SIS and TRP BPs and data remain uneffected.

2. investigating Oct 16, 2026, 09:48 AM UTC

   Please note that the issue with SIS and TRP EPs is now resolved. There may be a delay between prices screens and Betty as we process a backlog of data. The issue with the VIP events and BTC Horse file is ongoing.

3. resolved Oct 16, 2026, 10:23 AM UTC

   This incident has been resolved, and we are continuing to monitor.

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Started Oct 11, 2026, 07:25 AM UTC· resolved Oct 11, 2026, 11:11 AM UTC

1. investigating Oct 11, 2026, 07:25 AM UTC

   Good Morning, Please be advised that due to an event generation issue this morning, we are currently experiencing a delay in data processing. This will delay early prices from entering the system. Our team is actively working to resolve this and make these available as soon as possible. We apologise for any inconvenience caused and will provide further updates as they become available.

2. monitoring Oct 11, 2026, 08:01 AM UTC

   Good morning, Initial early prices are now available in the system. However, as there is still a backlog of data being processed, subsequent price updates may experience minor delays. We are continuing to monitor the backlog to ensure processing returns to normal speed as quickly as possible. Thank you for your continued patience.

3. monitoring Oct 11, 2026, 10:36 AM UTC

   Event generation is currently in progress, which may cause temporary delays to price updates entering the system. Until further notice, please refer directly to your shop screens where possible for the most up-to-date prices. We will provide a further update once processing is fully caught up.

4. resolved Oct 11, 2026, 11:11 AM UTC

   We are pleased to advise that the event generation process has completed successfully, and all remaining data backlogs have been fully processed. System price updates are now running normally. Thank you for your continued patience while we resolved this issue.

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Started Oct 08, 2026, 08:51 AM UTC· resolved Oct 08, 2026, 09:24 AM UTC

1. investigating Oct 08, 2026, 08:51 AM UTC

   Good Morning, Please be advised that we have received the following notification from the TOTE: "We are currently experiencing issues with our Latepay System and as result it is temporarily unavailable. We are working on this as a high priority and will let you know as soon as we know more. Apologies for any inconvenience this may be causing you." We will keep you updated on their progress.

2. resolved Oct 08, 2026, 09:24 AM UTC

   This incident has been resolved.

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Started Sep 30, 2026, 09:47 AM UTC· resolved Sep 30, 2026, 10:15 AM UTC

1. identified Sep 30, 2026, 09:47 AM UTC

   Route delays in EU Region This incident affects: Email Services (Inbound email processing).

2. resolved Sep 30, 2026, 10:15 AM UTC

   This incident has been resolved.

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Started Sep 26, 2026, 08:34 AM UTC· resolved Sep 26, 2026, 08:46 AM UTC

1. investigating Sep 26, 2026, 08:34 AM UTC

   No updates have been received from BTC since 08:55. We are investigating alongside BTC.

2. resolved Sep 26, 2026, 08:46 AM UTC

   This incident has been resolved.

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Started Sep 26, 2026, 08:11 AM UTC· resolved Sep 26, 2026, 08:19 AM UTC

1. identified Sep 26, 2026, 08:11 AM UTC

   The server responsible for delivering EPs to us from BTC was disconnected between 07:40 and 09:01. As such, there is a delay in the delivery of EPs while the backlog is processed.

2. resolved Sep 26, 2026, 08:19 AM UTC

   This incident has been resolved.

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Started Sep 08, 2026, 08:16 AM UTC· resolved Sep 08, 2026, 08:24 PM UTC

1. investigating Sep 08, 2026, 08:16 AM UTC

   Due to a misconfiguration of the data from BTC, there will be no prices available for the 17:51 at Catterick.

2. investigating Sep 08, 2026, 08:52 AM UTC

   Please note that due to a spelling error from BTC, there will be no price updates for No.7 Lizzie Bennet in the 13:12 at Leicester.

3. investigating Sep 08, 2026, 11:37 AM UTC

   Please note that this also effects No. 4 Momentsofsurrender in the 14:05 at Goodwood.

4. resolved Sep 08, 2026, 08:24 PM UTC

   This incident has been resolved.

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Started Sep 02, 2026, 07:57 AM UTC· resolved Sep 03, 2026, 06:41 AM UTC

1. investigating Sep 02, 2026, 07:57 AM UTC

   Please be advised that, as a knock-on effect of yesterday’s BTC software issues, we have been unable to generate the sports content this morning. As this data is required for the production of the coupons, we will begin regenerating the affected content once the initial batch of Early Prices has been received. During the regeneration and publication process, Early Prices may not update as expected. We would therefore recommend referring to your screens for the most up-to-date information during this period. We are working to restore the affected content as quickly as possible and will provide further updates as the situation progresses. We appreciate your patience and understanding while we work to resolve this, and apologise for any inconvenience or disruption caused.

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Started Sep 01, 2026, 10:57 AM UTC· resolved Sep 01, 2026, 08:32 PM UTC

1. monitoring Sep 01, 2026, 10:57 AM UTC

   Early this morning, our provider experienced an issue with the 2DB data services running on our BTC server. While their team has since resolved the core issue, we are still monitoring some price delays as the system catches up. Our engineering team is actively tracking the data flow to ensure everything returns to normal speed as quickly as possible. We will follow up with you once we confirm all feeds are fully synchronized.

2. resolved Sep 01, 2026, 08:32 PM UTC

   This incident has now been resolved.

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Started Sep 01, 2026, 08:05 AM UTC· resolved Sep 01, 2026, 08:50 AM UTC

1. identified Sep 01, 2026, 08:05 AM UTC

   BTC have informed us about an issue with a piece of software on their side. This is now resolved, and we are currently processing the backlog of data. As such, there is a delay to early prices, and weekend coupons will likely not be available until tomorrow.

2. investigating Sep 01, 2026, 08:25 AM UTC

   Prices are now available. However, there are issues with BTC virtuals due to the above. The HGB01 file will be unavailble as well for a short period of time. All bets previously placed against this file will need to be manually settled.

3. resolved Sep 01, 2026, 08:50 AM UTC

   Prices and virtuals are now available. We are continuing to investigate coupons, however, it remains likely that these will not be available until tomorrow.

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Started Aug 30, 2026, 08:12 AM UTC· resolved Aug 30, 2026, 03:23 PM UTC

1. investigating Aug 30, 2026, 08:12 AM UTC

   Please be advised that we are currently experiencing a delay in applying early prices. We are working to get this resolved as quickly as possible. We appreciate your patience, during this time.

2. monitoring Aug 30, 2026, 10:04 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Aug 30, 2026, 03:23 PM UTC

   This incident has been resolved.

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Started Aug 29, 2026, 08:18 AM UTC· resolved Aug 29, 2026, 06:36 PM UTC

1. investigating Aug 29, 2026, 08:18 AM UTC

   Following this morning’s issues with delayed event generation and early prices, we have been made aware that a delay may still be present for early prices. We are currently investigating this and will provide a further update as soon as possible. In the meantime, please refer to your BTC screens to ensure the correct prices are being used. Thank you for your patience and understanding

2. monitoring Aug 29, 2026, 10:31 AM UTC

   We are continuing to monitor and investigate the ongoing delay with early prices, as price updates are still running slightly behind. Please continue to refer to your BTC screens to ensure you are using the correct prices. We will provide a further update once this issue has been resolved. Thank you for your continued patience and understanding.

3. resolved Aug 29, 2026, 06:36 PM UTC

   This incident has now been resolved.

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Started Aug 24, 2026, 09:16 AM UTC· resolved Aug 24, 2026, 04:32 PM UTC

1. investigating Aug 24, 2026, 09:16 AM UTC

   Please be advised that there is currently a technical issue preventing the publication of Australian data to customers. The issue is under investigation by the suppliers. This also appears to be affecting the final SP, with many races displaying a price of 1/50 so far. A further update will be provided as soon as possible.

2. monitoring Aug 24, 2026, 10:47 AM UTC

   Please be advised that the live data outage has now been restored. We are working on the historical data with the suppliers, from earlier this morning. These will be resulted as soon as possible. Thanks

3. resolved Aug 24, 2026, 04:32 PM UTC

   Please be advised that this data outage has since been resolved. We apologies for the inconvenience and thank you for your patience.

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Started Aug 22, 2026, 11:51 AM UTC· resolved Aug 22, 2026, 05:37 PM UTC

1. investigating Aug 22, 2026, 11:51 AM UTC

   Following this morning’s issues with delayed event generation and early prices, we have been made aware that a delay may still be present for early prices. We are currently investigating this and will provide a further update as soon as possible. In the meantime, please refer to your BTC screens to ensure the correct prices are being used. Thank you for your patience and understanding.

2. resolved Aug 22, 2026, 05:37 PM UTC

   This incident has been resolved.

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Started Aug 22, 2026, 07:17 AM UTC· resolved Aug 22, 2026, 10:01 AM UTC

1. identified Aug 22, 2026, 07:17 AM UTC

   Good morning, Please be advised that, due to a delay in this morning's event generation, there will be a short delay in receiving today’s early prices. We are working to make these available as soon as possible. Thank you for your patience and understanding.

2. monitoring Aug 22, 2026, 09:42 AM UTC

   Please be advised that event generation has now completed and the backlog of data is currently being processed which includes early prices. Unfortunately, we are unable to provide an estimated timeframe for when the early prices will become available however, we are monitoring the situation closely and will ensure the prices are available as soon as possible. Your continued patience is appreciated.

3. resolved Aug 22, 2026, 10:01 AM UTC

   Today's early prices are now available.

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Started Aug 17, 2026, 08:32 AM UTC· resolved Aug 17, 2026, 09:09 AM UTC

1. investigating Aug 17, 2026, 08:32 AM UTC

   Please be advised that we have not received any early prices for today's racing on today's BTC feed. We are in communications with BTC to investigate this as a priority.

2. identified Aug 17, 2026, 08:52 AM UTC

   The issue has been identified and the connection to BTC has been restored. We are waiting for the backlogged updates to process and early prices should be available soon.

3. resolved Aug 17, 2026, 09:09 AM UTC

   This incident has now been resolved and early prices are now available. Thank you for your patience.

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Started Aug 15, 2026, 01:52 PM UTC· resolved Aug 15, 2026, 02:34 PM UTC

1. investigating Aug 15, 2026, 01:52 PM UTC

   There is an issue with the server that forwards Geoff Banks data. We are investigating and will update you as soon as possible.

2. monitoring Aug 15, 2026, 02:17 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Aug 15, 2026, 02:34 PM UTC

   This incident has been resolved.

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Started Aug 12, 2026, 10:11 AM UTC· resolved Aug 12, 2026, 03:38 PM UTC

1. investigating Aug 12, 2026, 10:11 AM UTC

   We are in discussion with the BTC IT team to try and resolve this issue as soon as possible.

2. investigating Aug 12, 2026, 10:30 AM UTC

   Please note that this is also effecting EPs and sports content on the SIS and TRP files. Board prices will update as normal.

3. monitoring Aug 12, 2026, 11:22 AM UTC

   Data is now being received into the systems, and results from 11:45 onwards are being correctly processed. We will proceed with manual entry of the missing results from this morning. Your patience is appreciated.

4. resolved Aug 12, 2026, 03:38 PM UTC

   This incident has been resolved.

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Started Aug 03, 2026, 07:18 AM UTC· resolved Aug 03, 2026, 08:05 AM UTC

1. investigating Aug 03, 2026, 07:18 AM UTC

   We are currently investigating this issue.

2. resolved Aug 03, 2026, 08:05 AM UTC

   This incident has been resolved.

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Started Jul 30, 2026, 07:20 AM UTC· resolved Jul 30, 2026, 08:17 AM UTC

1. investigating Jul 30, 2026, 07:20 AM UTC

   We are currently investigating this issue.

2. resolved Jul 30, 2026, 08:17 AM UTC

   This incident has been resolved.

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Started Jul 28, 2026, 05:53 PM UTC· resolved Jul 28, 2026, 06:22 PM UTC

1. investigating Jul 28, 2026, 05:53 PM UTC

   We are currently investigating this issue.

2. investigating Jul 28, 2026, 05:56 PM UTC

   SIS have been contacted. Please note that Star Pelaw is also Affected.

3. investigating Jul 28, 2026, 06:00 PM UTC

   Update from SIS: Both these have gone through the feed, however there seems to have been a small data outage which is being looked at urgently.

4. investigating Jul 28, 2026, 06:13 PM UTC

   SIS have provided results for the two races at Star Pelaw and the race at Galway, and these have been manually entered. However, the feed is not yet restored.

5. resolved Jul 28, 2026, 06:22 PM UTC

   Important - SIS Data Feed Correction Affected Event SIS Data Issues Error Data Outage - Resolution Resolution The issue has now been resolved and all data restored. Apologies for the inconvenience caused. Customers affected All Data Feed Customers Issue Source SIS Technical Issue

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Started Jul 23, 2026, 07:48 AM UTC· resolved Jul 23, 2026, 11:00 AM UTC

1. investigating Jul 23, 2026, 07:48 AM UTC

   Due to issues encountered during event creation, we have had to remove and regenerate today's BTC HGB01, VIP Racing, VIP Bingo, and VIP Roulette event files. As a result, these event files will temporarily disappear from your system. Any bets placed on the affected events prior to their removal will require manual settlement. We are currently generating a new, complete set of event files, which will be distributed automatically as soon as they are available. We sincerely apologise for the inconvenience this may cause and appreciate your patience while we work to restore normal service.

2. resolved Jul 23, 2026, 11:00 AM UTC

   This incident has been resolved.

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Started Jul 18, 2026, 07:46 AM UTC· resolved Jul 18, 2026, 08:22 AM UTC

1. investigating Jul 18, 2026, 07:46 AM UTC

   Due to issues encountered during event creation, we have had to remove and regenerate today's BTC HGB01, VIP Racing, VIP Bingo, and VIP Roulette event files. As a result, these event files will temporarily disappear from your system. Any bets placed on the affected events prior to their removal will require manual settlement. We are currently generating a new, complete set of event files, which will be distributed automatically as soon as they are available. We sincerely apologise for the inconvenience this may cause and appreciate your patience while we work to restore normal service.

2. resolved Jul 18, 2026, 08:22 AM UTC

   Please be advised that the new set of event files have successfully been created and sent down to customers. This issue has now been resolved. Thanks

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