Resolved after 1 day 14 hours, affecting Network and Baremetal, on March 14, 2024.
We have restored power to affected cabinets. We will be monitoring the situation for 4 hours to confirm that it is stable. We thank you for your patience through this event. The Hypertec Cloud Team
Affected components
Update timeline
- identified Mar 14, 2024, 05:13 AM UTC
Dear customer, We are tracking an incident where some of our equipement is not responding. The datacenter notified us of an ongoing fire alarm on premises. We suspect that both events are linked. At this point we are awaiting follow up from the datacenter as we are not allowed to enter the building at this time. We will provide updates as they become available. The Hypertec Cloud team.
- identified Mar 14, 2024, 08:56 AM UTC
We are continuing to monitor this incident with our provider. Currently, datacenter personnel have been able to enter the building and they are troubleshooting circuits that are down. We do not have an ETA for resolution at this time. The Hypertec Cloud team
- identified Mar 14, 2024, 01:29 PM UTC
We are still troubleshooting power problems on our end. Assistance from the datacenter specialists is expected to join our team soon. The Hypertec Cloud team
- monitoring Mar 14, 2024, 02:00 PM UTC
We have restored power to affected cabinets. We will be monitoring the situation for 4 hours to confirm that it is stable. We thank you for your patience through this event. The Hypertec Cloud Team
- resolved Mar 15, 2024, 07:28 PM UTC
This incident has been resolved.
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