5C AI Outage History, 2026

Critical July 5, 2025

Network Outage in QC2 zone.

Affected: Network

Timeline · 4 updates

investigating Jul 05, 2025, 12:23 PM UTC

Dear customers, The Hypertec cloud team is investigating a network outage in the QC-2 zone. Currently, it seems no traffic can enter or leave our facility. We will provide an update as soon as we have identified the cause. The Hypertec cloud team
investigating Jul 05, 2025, 01:39 PM UTC

Dear customers, The Hypertec cloud team sent onsite hands to the facility to review equipement and expect feedback soon We will provide an update as soon as we have more information. The Hypertec cloud team
monitoring Jul 05, 2025, 02:48 PM UTC

Dear customers, The onsite team has addressed the situation and is currently monitoring for stability. On our side all systems report up. If you still face issues, please contact us by replying to this message. The Hypertec Cloud team.
resolved Jul 08, 2025, 07:54 PM UTC

The stability has been confirmed and so we are resolving this incident.

Notice May 14, 2025

Timeline · 1 update

resolved Sep 09, 2025, 11:33 AM UTC

We have experienced a 87 minutes outage at the oh1/oh1b facilities due to an unannounced maintenance from our provider. This was exacerbated by the fact that the provider had its device reachable but had not started the routing engine. This prevented our router from failing over to the secondary link. Our monitoring has been adjusted to account for that possibility.