5C AI incident

OH1/OH1B network outage

Resolved on May 14, 2025.

resolved Sep 09, 2025, 11:33 AM UTC

We have experienced a 87 minutes outage at the oh1/oh1b facilities due to an unannounced maintenance from our provider. This was exacerbated by the fact that the provider had its device reachable but had not started the routing engine. This prevented our router from failing over to the secondary link. Our monitoring has been adjusted to account for that possibility.

Started
May 14, 2025, 06:00 AM UTC
Resolved
May 14, 2025, 06:00 AM UTC
Duration
–
Detected by Pingoru
May 14, 2025, 06:00 AM UTC

Update timeline

  1. resolved Sep 09, 2025, 11:33 AM UTC

    We have experienced a 87 minutes outage at the oh1/oh1b facilities due to an unannounced maintenance from our provider. This was exacerbated by the fact that the provider had its device reachable but had not started the routing engine. This prevented our router from failing over to the secondary link. Our monitoring has been adjusted to account for that possibility.

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