4Schools Outage History

4Schools is up right now

4Schools had 13 outages in the last 2 years totaling 135h 27m of downtime — averaging 0.5 incidents per month.

There were 13 4Schools outages since June 30, 2025 totaling 135h 27m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.4schools.net

Minor June 22, 2026

Widespread Internet issues affecting 4Schools products

Detected by Pingoru
Jun 22, 2026, 02:08 PM UTC
Resolved
Jun 22, 2026, 03:03 PM UTC
Duration
55m
Affected: ApplicationApplication
Timeline · 3 updates
  1. investigating Jun 22, 2026, 02:08 PM UTC

    We are currently investigating this issue.

  2. identified Jun 22, 2026, 02:49 PM UTC

    Cloudflare has identified their service as the source of this problem and are implementing a fix.

  3. resolved Jun 22, 2026, 03:03 PM UTC

    Services are returning to normal. Cloudflare is tracking this issue with their network at https://new.cloudflarestatus.com/incidents/v3yl7jqmqj51

Read the full incident report →

Major June 22, 2026

IEP4Schools login screen is slow or unresponsive

Detected by Pingoru
Jun 22, 2026, 01:47 PM UTC
Resolved
Jun 22, 2026, 03:04 PM UTC
Duration
1h 17m
Affected: Application
Timeline · 4 updates
  1. investigating Jun 22, 2026, 01:47 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 22, 2026, 02:18 PM UTC

    This outage coincides with widespread reports of trouble among large cloud services. We anticipate that they will resolve this issue upstream, but are making arrangements to reroute 4Schools applications in case this outage becomes protracted.

  3. identified Jun 22, 2026, 02:49 PM UTC

    Cloudflare has identified their service as the source of this problem and are implementing a fix.

  4. resolved Jun 22, 2026, 03:04 PM UTC

    Services are returning to normal. Cloudflare is tracking this issue with their network at https://new.cloudflarestatus.com/incidents/v3yl7jqmqj51

Read the full incident report →

Minor June 17, 2026

Reports of intermittent CMS4Schools loading issues

Detected by Pingoru
Jun 17, 2026, 01:43 PM UTC
Resolved
Jun 17, 2026, 07:25 PM UTC
Duration
5h 41m
Affected: Application
Timeline · 4 updates
  1. investigating Jun 17, 2026, 01:43 PM UTC

    We have received reports that CMS4School sites may be slow or unavailable in some cases. Not all visitors are experiencing this issue. Our team is currently looking to find the scope and cause of the problem.

  2. monitoring Jun 17, 2026, 02:08 PM UTC

    This problem seems to be resolved. We are monitoring the results to be sure.

  3. monitoring Jun 17, 2026, 02:15 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jun 17, 2026, 07:25 PM UTC

    Performance has remained steady throughout the monitoring period.

Read the full incident report →

Major June 2, 2026

IEP4Schools loading slowly or unreliably

Detected by Pingoru
Jun 02, 2026, 01:54 PM UTC
Resolved
Jun 02, 2026, 04:51 PM UTC
Duration
2h 56m
Affected: Application
Timeline · 3 updates
  1. investigating Jun 02, 2026, 01:54 PM UTC

    We are currently investigating this issue.

  2. monitoring Jun 02, 2026, 02:21 PM UTC

    While triaging this issue, our team discovered that there may be network issues upstream from 4Schools services affecting large service providers. During our investigation, performance across these providers and 4Schools services suddenly returned to normal. We are keeping a close eye on Internet conditions and will resume investigating if this slowdown returns.

  3. resolved Jun 02, 2026, 04:51 PM UTC

    All systems have continued operating normally since the last update. This incident has been resolved.

Read the full incident report →

Minor May 8, 2026

4Schools Helpdesk provider experiencing stability issues

Detected by Pingoru
May 08, 2026, 12:57 AM UTC
Resolved
May 08, 2026, 12:25 PM UTC
Duration
11h 27m
Affected: Helpdesk/SupportHelpdesk/SupportHelpdesk/SupportHelpdesk/SupportHelpdesk/Support
Timeline · 2 updates
  1. monitoring May 08, 2026, 12:57 AM UTC

    The software 4Schools uses to provide support by email, web, and telephone, is experiencing stability issues this evening. This may result in delays when contacting 4Schools support. We are monitoring their progress and, if needed, will implement workarounds to remain available.

  2. resolved May 08, 2026, 12:25 PM UTC

    Zendesk has reported that their systems are back to normal, and our support team has conducted an audit of support paths to verify they are functional. If you need support, you can be confident in contacting us through all our normal channels. Happy Friday!

Read the full incident report →

Major April 6, 2026

Delays in messages and some new content

Detected by Pingoru
Apr 06, 2026, 02:30 PM UTC
Resolved
Apr 06, 2026, 04:35 PM UTC
Duration
2h 4m
Affected: ApplicationCMS4Schools Mass Notifications
Timeline · 3 updates
  1. investigating Apr 06, 2026, 02:30 PM UTC

    Messages and publication of some new content on CMS4Schools are currently delayed due to a technical issue. We are currently investigating.

  2. monitoring Apr 06, 2026, 03:06 PM UTC

    A fix has been implemented, resolving the issue with delays. We are monitoring performance and collecting data to detect and prevent this issue from happening again.

  3. resolved Apr 06, 2026, 04:35 PM UTC

    The fix is holding. This issue is resolved. What happened: Overnight on Sunday, April 5, a routine database server upgrade was performed. A component of CMS4Schools which processes content updates was affected and silently failed. As a result, a backlog of updates accumulated until the issue was fixed this morning. Content updates that were sent during this period have now been published, and new content should appear quickly as normal. We are filling the gap in monitoring to detect this type of issue, and are implementing a more robust reconnection mechanism to prevent this problem from occurring in the future.

Read the full incident report →

Major January 9, 2026

DDoS Attack Against Mass Notification Service Provider

Detected by Pingoru
Jan 09, 2026, 03:51 PM UTC
Resolved
Jan 12, 2026, 02:16 PM UTC
Duration
2d 22h
Affected: CMS4Schools Mass Notifications
Timeline · 4 updates
  1. identified Jan 09, 2026, 03:51 PM UTC

    Our underlying provider for mass notifications (email, text, phone, and chat) is currently experiencing a Distributed Denial of Service (DDoS) attack. This attack is leveraging a high volume of rotating IP addresses to generate excessive traffic against publicly accessible resources. We're in active communication with them as their engineering and security teams work to mitigate the impact.

  2. identified Jan 09, 2026, 05:16 PM UTC

    Messages containing URL links, images, or attachments (including newsletters and report emails) may not send successfully or may not be viewable by recipients. Chats may take longer than normal or fail to send. Core messaging remains operational, but these may be intermittently impacted while mitigation is in progress for DDoS attacks.

  3. monitoring Jan 10, 2026, 05:57 PM UTC

    A fix has been implemented and are monitoring carefully.

  4. resolved Jan 12, 2026, 02:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 18, 2025

Cloudflare network issue affecting 4Schools services

Detected by Pingoru
Nov 18, 2025, 12:54 PM UTC
Resolved
Nov 18, 2025, 02:50 PM UTC
Duration
1h 56m
Affected: ApplicationApplicationApplicationWebOffice ApplicationApplicationApplication
Timeline · 3 updates
  1. identified Nov 18, 2025, 12:54 PM UTC

    4Schools services are affected by a Cloudflare network issue that is ongoing this morning. You may experience intermittent outages across many services on the Internet.

  2. monitoring Nov 18, 2025, 01:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 18, 2025, 02:50 PM UTC

    We are now seeing reliable access has been restored across 4Schools products. Cloudflare is monitoring a resolution to the issue on their side (https://www.cloudflarestatus.com/incidents/8gmgl950y3h7).

Read the full incident report →

Critical November 11, 2025

IEP Server Errors

Detected by Pingoru
Nov 11, 2025, 04:10 PM UTC
Resolved
Nov 11, 2025, 04:20 PM UTC
Duration
9m
Affected: Application
Timeline · 2 updates
  1. investigating Nov 11, 2025, 04:10 PM UTC

    We are currently investigating to find the cause for a "500 Internal Server Error" message. We apologize for the interruption in service.

  2. resolved Nov 11, 2025, 04:20 PM UTC

    We have resolved the issue causing the error. The system is working as expected. Thank you for your patience.

Read the full incident report →

Notice October 20, 2025

AWS Outages may have an impact on 4Schools services

Detected by Pingoru
Oct 20, 2025, 04:12 PM UTC
Resolved
Oct 21, 2025, 02:49 PM UTC
Duration
22h 37m
Timeline · 2 updates
  1. monitoring Oct 20, 2025, 04:12 PM UTC

    As you may have heard, AWS is recovering from a high profile outage that started early this morning. AWS hosts much of the infrastructure that 4Schools applications are built on. We have been monitoring these effects closely and have found the direct impact to be very minor in our case. However, please be aware that many affected companies are still stabilizing their systems. As the recovery efforts cascade through infrastructure managed by 4schools, by partners, and by hosts whom you may have linked to in CMS4Schools, you may see occasional error messages. We will continue to monitor application performance and take any steps possible to mitigate outages.

  2. resolved Oct 21, 2025, 02:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 2, 2025

Error in Notification Message Center

Detected by Pingoru
Oct 02, 2025, 03:56 PM UTC
Resolved
Oct 02, 2025, 04:22 PM UTC
Duration
26m
Affected: CMS4Schools Mass Notifications
Timeline · 2 updates
  1. identified Oct 02, 2025, 03:56 PM UTC

    We are seeing an error occurring in the Messaging Center for Mass Notification clients. We've identified that this is an issue with a TLS certificate and are working to resolve it now. Message sending capabilities are still available by signing into https://target.brightarrow.com directly.

  2. resolved Oct 02, 2025, 04:22 PM UTC

    The certificates are updated and the Message Center is available in Studio again.

Read the full incident report →

Minor August 21, 2025

Slow page loading

Detected by Pingoru
Aug 21, 2025, 06:53 PM UTC
Resolved
Aug 21, 2025, 08:13 PM UTC
Duration
1h 20m
Affected: ApplicationDatabase
Timeline · 2 updates
  1. investigating Aug 21, 2025, 06:53 PM UTC

    We're seeing slow loading for pages within Studio and on the public-facing pages for some customers. Our team is currently investigating the cause of the issue.

  2. resolved Aug 21, 2025, 08:13 PM UTC

    The issue was traced to a third party network provider, who has since resolved the problem. 4Schools services are now back to normal.

Read the full incident report →

Major June 30, 2025

4Schools Helpdesk phone and portal outage. (Email support is still available)

Detected by Pingoru
Jun 30, 2025, 05:18 AM UTC
Resolved
Jun 30, 2025, 07:29 PM UTC
Duration
14h 10m
Affected: Helpdesk/SupportHelpdesk/SupportHelpdesk/SupportHelpdesk/SupportHelpdesk/Support
Timeline · 5 updates
  1. investigating Jun 30, 2025, 05:18 AM UTC

    We are currently experiencing an outage of 4Schools helpdesk communication tools. ✅ Email support: available ❌ Telephone support: down ❌ Chat support: down ❌ Support portal (support.4schools.net): down Our support website portal and phone support are currently down. We are working to restore service as quickly possible. In the meantime, please continue to use our familiar support email channels. While we operate on temporary resources, responses to your support emails will look a little different than normal, but it will be the same familiar crew responding to your messages.

  2. investigating Jun 30, 2025, 05:19 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 30, 2025, 05:20 AM UTC

    We are continuing to investigate this issue.

  4. identified Jun 30, 2025, 04:33 PM UTC

    Our most popular features are now back online and we're continuing to work on the remaining pieces. Notably, our email support is now back online with our familiar ticket features so we can support you as a team. Status summary: ✅ Email support: Fully restored, including familiar support ticket channels ✅ Telephone support: Online ❌ Chat support: down 🟨 Support portals are partially restored: ✔ https://support.seedsiep.com/hc/en-us is up! ✔ https://support.cms4schools.net/hc/en-us is up! ✔ https://support.adapt504.com/hc/en-us is up! ✖ https://support.4schools.net/hc/en-us is still down

  5. resolved Jun 30, 2025, 07:29 PM UTC

    All support channels are back online! We love hearing from you all, and look forward to working with you in our full array of communications tools! 🌞😎

Read the full incident report →