Is 4Schools down?

We are currently investigating this issue.

While triaging this issue, our team discovered that there may be network issues upstream from 4Schools services affecting large service providers. During our investigation, performance across these providers and 4Schools services suddenly returned to normal. We are keeping a close eye on Internet conditions and will resume investigating if this slowdown returns.

All systems have continued operating normally since the last update. This incident has been resolved.

The software 4Schools uses to provide support by email, web, and telephone, is experiencing stability issues this evening. This may result in delays when contacting 4Schools support. We are monitoring their progress and, if needed, will implement workarounds to remain available.

Zendesk has reported that their systems are back to normal, and our support team has conducted an audit of support paths to verify they are functional. If you need support, you can be confident in contacting us through all our normal channels. Happy Friday!

Messages and publication of some new content on CMS4Schools are currently delayed due to a technical issue. We are currently investigating.

A fix has been implemented, resolving the issue with delays. We are monitoring performance and collecting data to detect and prevent this issue from happening again.

The fix is holding. This issue is resolved. What happened: Overnight on Sunday, April 5, a routine database server upgrade was performed.  A component of CMS4Schools which processes content updates was affected and silently failed.  As a result, a backlog of updates accumulated until the issue was fixed this morning.  Content updates that were sent during this period have now been published, and new content should appear quickly as normal.  We are filling the gap in monitoring to detect this type of issue, and are implementing a more robust reconnection mechanism to prevent this problem from occurring in the future.