4Schools incident
4Schools Helpdesk phone and portal outage. (Email support is still available)
4Schools experienced a major incident on June 30, 2025 affecting Helpdesk/Support and Helpdesk/Support and 1 more component, lasting 14h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 30, 2025, 05:18 AM UTC
We are currently experiencing an outage of 4Schools helpdesk communication tools. ✅ Email support: available ❌ Telephone support: down ❌ Chat support: down ❌ Support portal (support.4schools.net): down Our support website portal and phone support are currently down. We are working to restore service as quickly possible. In the meantime, please continue to use our familiar support email channels. While we operate on temporary resources, responses to your support emails will look a little different than normal, but it will be the same familiar crew responding to your messages.
- investigating Jun 30, 2025, 05:19 AM UTC
We are continuing to investigate this issue.
- investigating Jun 30, 2025, 05:20 AM UTC
We are continuing to investigate this issue.
- identified Jun 30, 2025, 04:33 PM UTC
Our most popular features are now back online and we're continuing to work on the remaining pieces. Notably, our email support is now back online with our familiar ticket features so we can support you as a team. Status summary: ✅ Email support: Fully restored, including familiar support ticket channels ✅ Telephone support: Online ❌ Chat support: down 🟨 Support portals are partially restored: ✔ https://support.seedsiep.com/hc/en-us is up! ✔ https://support.cms4schools.net/hc/en-us is up! ✔ https://support.adapt504.com/hc/en-us is up! ✖ https://support.4schools.net/hc/en-us is still down
- resolved Jun 30, 2025, 07:29 PM UTC
All support channels are back online! We love hearing from you all, and look forward to working with you in our full array of communications tools! 🌞😎