4Schools incident

4Schools Helpdesk provider experiencing stability issues

4Schools experienced a minor incident on May 8, 2026 affecting Helpdesk/Support and Helpdesk/Support and 1 more component, lasting 11h 27m. The incident has been resolved; the full update timeline is below.

Started: May 08, 2026, 12:57 AM UTC
Resolved: May 08, 2026, 12:25 PM UTC
Duration: 11h 27m
Detected by Pingoru: May 08, 2026, 12:57 AM UTC

Affected components

Helpdesk/SupportHelpdesk/SupportHelpdesk/SupportHelpdesk/SupportHelpdesk/Support

Update timeline

monitoring May 08, 2026, 12:57 AM UTC

The software 4Schools uses to provide support by email, web, and telephone, is experiencing stability issues this evening. This may result in delays when contacting 4Schools support. We are monitoring their progress and, if needed, will implement workarounds to remain available.
resolved May 08, 2026, 12:25 PM UTC

Zendesk has reported that their systems are back to normal, and our support team has conducted an audit of support paths to verify they are functional. If you need support, you can be confident in contacting us through all our normal channels. Happy Friday!